Have your say

We make every effort to provide you with high quality services that meet your needs. We encourage any compliments, comments, suggestions and complaints as they help us to improve our services.

If you would like to make a complaint, in the first instance please contact the member of staff you are in touch with or ask to speak to their manager. If you would like to make a complaint regarding a care home, personal care or enablement and support agency please contact them directly.

Compliments, Complaints and Comments form

However, if you feel that this has not resolved the issues you have raised, we have a formal complaints procedure.

To make a complaint you can use our online form which can be found here. The form can also be used for any comments, suggestions and compliments.

Alternatively you can contact our Complaints Manager at:

Complaints Manager

Middlesbrough Council

Department of Social Care
PO Box 505 
Civic Centre
Middlesbrough 
TS1 9FZ 

Tel: 01642 728307

We will investigate the issues you raise and try to resolve your complaint as quickly as possible, inform you of the outcome and put right any mistakes.

For more information on how to comment on our services please read our  Complaints, Compliments an Comments booklet [206kb]  or contact us by telephone 01642 726004 or e-mail socialservices@middlesbrough.gov.uk