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Concessionary fares

Information regarding the national concessionary fares scheme and how to apply for a bus pass can be found on this page. You can now apply online for a bus pass or inform us of a change of your details

Concessionary Fares

Concessionary fares

Information regarding the English National Concessionary Fares Scheme can be found below

Apply Online for a Concessionary Travel Pass

You can apply for a Concessionary Travel Pass by completing the online form.

Concessionary Travel Scheme pass renewals

In 2008, The Department for Transport introduced the English National Concessionary Travel Scheme. This scheme allowed all eligible persons to apply for a concessionary travel pass enabling them to travel for free on local off-peak bus services.

Over a period of three months, when the scheme was first introduced, Middlesbrough Council issued over 16,000 passes. All of these passes were issued with a five-year expiration date. As a result, March 31, 2013 marks the date when these passes will need to be renewed.

  • All pass holders who qualify on grounds of age (i.e. they were born before September 1951) will be automatically issued with a renewed pass. This will be sent out to their home address, before April 1, 2013.
  • Those pass holders who qualify on disability grounds, who have a permanent disability and are registered with Middlesbrough Council or hold a Blue Badge permit will also have their passes automatically renewed, and sent out to their home address as above.
  • Those pass holders who qualify on disability grounds, but for whom the Authority holds no up-to-date information regarding their disability will need to provide proof that they remain eligible for the scheme. Middlesbrough Council will be writing to these residents in the coming weeks to advise them of the steps they need to take to prove their eligibility.

    Pass holders, unless they were under 18 when they were issued with their original pass, do not need to provide a new photograph. Middlesbrough Council will write to those under 18, and explain the process for updating their photograph.

    For residents whose cards will be automatically renewed, these will be processed before expiry, to ensure that they arrive ahead of the expiration date of the current pass. An updated Question & Answer leaflet about the scheme will be included with all passes.

    Middlesbrough Council has taken steps to ensure customer details, particularly addresses, are up to date. However, if you have recently moved address or changed your contact information, please contact the Council on 01642 726053 to inform us.

    In future, not all passes will be issued with a five-year expiry date. This is to stagger the renewal of passes over coming years, eliminating the need to renew passes en masse again, and enable Council resources to be managed accordingly.

    • All current pass holders aged 85 and above will be given a five-year expiry date based on the last day of the month, in the month of their date of birth.
    • All current pass holders aged 60 and above, will be given a two to five-year expiry date based on month of date of birth. This is to stagger the renewal of passes over coming years, eliminating the need to renew passes en mass again, and enable Council resources to be managed accordingly.
    • All current disabled pass holders will be given a two- to five-year expiry date based on month of date of birth. This is for the reasons above, and where their disability is of a temporary nature, to allow for regular re-assessment of an individuals eligibility for the scheme.
    • All new applications aged 60 and above will be given a five-year expiry date based on the last day of the month, in the month of their date of birth.
    • All new permanent disabled applicants will be given a five-year expiry date based on the last day of the month, in the month of their date of birth.

Bus Pass Information - Older Persons

Eligibility

The age that you qualify to apply for an older person's concessionary bus pass changed on 6 April 2010. The age that people can apply for a bus pass is changing from 60 years to 65 years. This started to apply from 6 April 2010 and will be fully achieved in 2020.

If you already have a bus pass you will not lose it. And if your 60th birthday will take place before 5th April 2010 you can still apply for your bus pass in the usual way.

If you were born after 5 April 1950, the age you become eligible is tied to changes in the State Pension age for women. This affects both men and women.

You can check when you will become eligible by entering your sex and date of birth into the State Pension age calculator available here:

http://pensions-service.direct.gov.uk/en/state-pension-age-calculator/home.asp

Or by downloading the 'State Pension Age Changes Table' on the right.

If you have reached pension age and you are travelling anywhere within the Tees Valley (Middlesbrough, Stockton, Darlington, Hartlepool and Redcar & Cleveland) you can travel free of charge after 9.30am on weekdays and at any time on weekends using your older person's bus pass.

From 1st April 2011 holders of the national bus pass under the English National Concessionary Travel Scheme (ENCTS) will need to pay a fixed fare of 30 pence for any journey starting before 9.30am Mondays to Fridays.

This fare will apply to all scheduled services operating within, from or between the areas covered by Hartlepool, Middlesbrough, Redcar & Cleveland and Stockton-on-Tees Borough Councils. Travel at any other time remains free of charge.

The 30 pence concessionary fare applies only to pass holders whose English National Concessionary Travel Scheme pass was issued by Hartlepool, Middlesbrough, Redcar & Cleveland and Stockton-on-Tees Borough Councils.

Travellers who hold passes issued by other authorities will need to pay full fare if they wish to travel before 9.30am or after 11.00pm Monday to Friday.

If you wish to travel further afield you will need to contact the local council in the area that you wish to travel, to find out if they state travel time restrictions. This concessionary bus pass does not cover travel on National Express or other private coach services nor does it apply to rail services.

To register for a bus pass you will need to contact us:

Address:    Middlesbrough House, 50 Corporation Road, Middlesbrough, TS1 2QQ
Tel:             01642 726053
E-mail:       concessionaryfares@middlesbrough.gov.uk

PLEASE CHECK THE OPENING TIMES FOR CONCESSIONARY FARES AT MIDDLESBROUGH HOUSE.

To prove your eligibility you will be asked to provide:

  • A document that shows that you live within the Middlesbrough Borough (utility bill, driving licence). The document you provide must have your current address details on.
  • A document that shows your date of birth (birth certificate, passport, driving licence).

The older persons concessionary bus pass is free of charge. We will take a photograph of you when you call into the office with the information that we require - we do not charge for the photograph.

Expired Passes

If you are an older persons pass holder and your pass is due to expire, or has expired, you will need to contact Middlesbrough House on the number above. You will be required to complete an application form and provide up-to-date evidence that you are still eligible for a pass. There is no charge to replace expired passes.

Damaged/Lost/Stolen Bus Pass

If you are an older persons pass holder and your pass has been damaged, lost or stolen - you will need to contact Middlesbrough House on the number above. You will be required to complete an application form and provide up-to-date evidence that you remain eligible for a pass.

Please note that replacements are available for damaged* or lost passes. These cost £10.00 each.

If your pass has been stolen, please could you supply a crime number to us along with your request for a new pass - which will enable the pass to be re-issued without charge.

You can pay for a Bus Pass using any of the following:

  • Cash
  • Cheque - made payable to Middlesbrough Borough Council
  • Postal Order - made payable to Middlesbrough Borough Council
  • Credit or Debit Card (for payments of £10 and over only)

* Middlesbrough Council reserve the right to determine and apply discretion as to what constitutes damage.

We can accept your bus pass registration up to 13 days before the date you become eligible so that you have the pass ready to travel for free on the same day that you qualify.

If you would like more information about the older person's concessionary bus pass travel scheme please contact us.

Bus Pass Information - Disabled Persons

About

A bus pass travel scheme for disabled people was introduced in April 2008. Anyone using the pass can travel anywhere in England free of charge.

If you are travelling anywhere within the Tees Valley (Stockton, Middlesbrough, Darlington, Hartlepool and Redcar & Cleveland) the bus pass can be used at any time - although passholders who begin their journeys before 9.30am on weekdays will pay a 30 pence flat fare from April 1st 2011.

If you wish to travel further afield you will need to contact the local council in the area that you wish to travel to find out if they state travel time restrictions. The new bus pass does not cover travel on National Express or other private coach services nor does it apply to rail services.

Application process

If you have a disability and wish to apply for a bus pass you can do so by completing an application form. Forms are available at Middlesbrough House:

Address:     Middlesbrough House, 50 Corporation Road, Middlesbrough, TS1 2QQ
Tel:              01642 726053
Email:         concessionaryfares@middlesbrough.gov.uk

PLEASE CHECK THE OPENING TIMES FOR CONCESSIONARY FARES AT MIDDLESBROUGH HOUSE.

MONDAY2 - 4 PM
TUESDAY2 - 4 PM
WEDNESDAY2 - 4 PM
THURSDAY2 - 4 PM
FRIDAY2 - 3:30 PM

Along with the form you must provide proof that you receive the higher rate mobility component of Disability Living Allowance ( for example, an up-to-date copy of the entitlement letter you receive from the department of Works and Pensions - Telephone 08457 123456).

If you are unable to provide a copy of this letter or if you do not receive the higher rate of mobility allowance we will need to write to your Doctor for confirmation. Please complete the contact details of your Doctor in the relevant area of the application form.

Once we receive your application, and confirmation of proof, we will contact you to come to Middlesbrough House to register for your Bus Pass, you will need to produce the following:

  • A document that shows that you live within the Middlesbrough Borough (utility bill, driving licence etc). The document you provide must have your current address details on.

Please see the definition of what constitutes a disability when applying for a concessionary fares pass, this information is available in the downloads area at the end of this page. If you would like more information about the bus pass travel scheme for disabled people please contact us.

Expired Passes

If you are a disabled pass holder and your pass is due to expire, or has expired, you will need to contact Middlesbrough House on the number above. You will be required to complete an application form and provide up-to-date evidence that you are still eligible for a pass. There is no charge to replace expired passes.

Damaged / Lost / Stolen Bus Pass

If you are a disabled pass holder and your pass has been damaged, lost or stolen - you will need to contact Middlesbrough House on the number above. You will be required to complete an application form and provide up-to-date evidence that you remain eligible for a pass.

Please note that replacements are available for damaged* or lost passes. These cost £10.00 each.

If your pass has been stolen, please could you supply a crime number to us along with your request for a new pass - which will enable the pass to be re-issued without charge.

You can pay for a Bus Pass using any of the following:

  • Cash
  • Cheque - made payable to Middlesbrough Borough Council
  • Postal Order - made payable to Middlesbrough Borough Council
  • Credit or Debit Card (for payments of £10 and over only)

* Middlesbrough Council reserve the right to determine and apply discretion as to what constitutes damage.

Smart Ticketing Information

Smart ticketing is coming to the Tees Valley. This means that over time more and more transactions will become 'cashless'. It will also mean that trips made using passes like those for the English National Concessionary Travel Scheme (ENCTS) will be recorded automatically. Smart ticketing will mean that journeys are recorded automatically, which will improve the accuracy of settlements. There are well over 100,000 ENCTS smart passes already in circulation in the Tees Valley alone.

The introduction of smart ticketing will not only speed up boarding on buses, it will enable passengers to have passes that can be topped up without having to travel to get replacement passes. Smart passes will also help reduce fraud because they are far more secure.

Smart ticketing involves the use of smart cards with special readers designed to speed up transactions, often using the latest 'contactless' technology.

Go North East has already upgraded buses with a smart ticketing system that is now in use on local services, including the X9 and X10. Stagecoach's system is scheduled to go live in June 2011 and Arriva's buses will have a smart ticketing system in place by the end of the year.

The Tees Valley authorities are part of NESTI (North East Smart Ticketing Initiative) which has been set up to oversee the development of technology to support smart cards in the North East region. For more details visit the NESTI website.

In the unlikely event that you encounter problems with your pass on the smart ticketing machines, please contact us at your earliest convenience so that we can issue a replacement.

What is a Smart Card?

A smart card is usually a credit card sized plastic card containing a microchip. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface. With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication) and interact intelligently with a smart card reader.

Are there different types of smart card?

Yes. Although plastic cards are the usual form in which smart cards come, they can also be fobs, subscriber identity modules (SIMs) used in GSM mobile phones, and USB-based tokens. There are two general categories of smart cards: contact and contactless. A contact smart card must be inserted into a smart card reader with a direct connection to a conductive contact plate on the surface of the card (typically gold plated). Transmission of commands, data, and card status takes place over these physical contact points. A contactless card requires only close proximity to a reader. Both the reader and the card have antennae, and the two communicate using radio frequencies (RF) over this contactless link. Most contactless cards also derive power for the internal chip from this electromagnetic signal. The range is typically one-half to three inches for non-battery-powered cards, ideal for applications such as building entry and payment that require a very fast card interface.

If my bus pass doesn’t work due to a damaged internal chip, will I still be able to travel?

Yes, unless the pass you are using has been reported as lost or stolen or has passed its expiry date. If there is another problem with a ENCTS pass such as a defective smart chip preventing it from being read on the smart card reader, you can still travel without charge. However, you will need to contact the council that issued the pass to obtain a free replacement as soon as possible.

Concessionary Fares at Middlesbrough House - Opening Times

Address:   Middlesbrough House, 50 Corporation Road, Middlesbrough, TS1 2QQ
Tel:             01642 726053
Email:        concessionaryfares@middlesbrough.gov.uk

MONDAY2 - 4 PM
TUESDAY2 - 4 PM
WEDNESDAY2 - 4 PM
THURSDAY2 - 4 PM
FRIDAY2 - 3:30 PM

What if your pass doesn't work on the reader?

If your English National Concessionary Travel (ENCTS) pass doesn't work on the reader you will need to contact the council who issued you with the pass.

If your pass doesn't work because it has been reported lost or stolen to your issuing authority or if it has expired you will have to pay the normal full adult fare to travel.

If the problem has arisen because your ENCTS pass is faulty such as a defective smart chip preventing it from being read on the smart card reader, you can still travel without charged for you straight away. However, you will need to contact the council that issued the pass to obtain a free replacement as soon as possible.

You will keep the faulty pass until the replacement arrives. When your new pass is delivered, the old faulty pass will need to be either posted back to your issuing authority or handed into the council building which issued your pass. The old pass can then be sent for testing to find out why it hasn't worked.

If a faulty pass is repeatedly used over a period of time and the issuing authority has not been contacted for a replacement pass, then the faulty card will be hotlisted to prevent its further use.

If your pass doesn't work and the bus driver tells you it needs to be changed, then each Tees Valley authority can be contacted on the following Hotline number:-

Middlesbrough - (01642) 726053

Hartlepool - (01429) 523331

Redcar & Cleveland - (01642) 444973

Stockton-on-Tees - (01642) 528499

Remember, only the council that issued you with the faulty pass can order a replacement.

Update your details

Middlesbrough Council Highways and Transportation department are asking all concessionary fares pass holders to inform us of any changes to their personal details.

All pass holders should inform us of:

  • Any change of name
  • Any change of address
  • Any change of Telephone number

Disabled pass holders should also inform us of:

  • Any changes to their disability benefit entitlement.

Without up to date information, Middlesbrough Council is unable to verify identity and eligibility for a concessionary fares pass. This could lead to your pass being invalidated.

There are a number of ways that you can inform us of any changes.

By telephone: 01642 726053

By post:
Middlesbrough Council
PO BOX 502
Highways and Transportation
Safe & Active Travel
Vancouver House
Middlesbrough
TS1 9FW

By E-mail: concessionaryfares@middlesbrough.gov.uk

Or using the form below:

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