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Trading standards

Consumer and money advice

Trading standards

To receive advice on your rights please contact the Citizens Advice Consumer Service. They provide free, confidential and impartial advice on consumer issues and they take all telephone calls for Trading Standards on a national basis. Their telephone number is 03454 040506 and they are open Monday to Friday, 9.00am to 5.00pm.

Middlesbrough Trading Standards are still providing advice on complex and complicated consumer issues that are referred to us from the national Citizens Advice Consumer Service and one of our specialist advisors may negotiate with the trader on your behalf.

Although we can advise you on your rights and offer further help and assistance, we do not have the powers to close traders down or demand that a trader gives you a refund (only a court can order this). If an advisor believes the trader has committed a criminal offence your case may also be referred to our enforcement team. Please follow this link to Business regulation for more information.

Illegal tobacco

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