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Benefits and Council Tax

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Discretionary Rebate update - 14 November 2022

We've now written to the specific group of residents who are eligible for the next phase of the Discretionary Rebate scheme.

If you've received a letter, it will tell you how to fill in your application online.

Applying online is the quickest way to get the rebate. Please do not call us unless you cannot complete your application online, as this stops us being able to process applications.

Our phone line opening times

Our phone lines are open Monday, Tuesday, and Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.

If you cannot call us during those hours, you can get in touch with us a different way.

For questions about Council Tax or Business Rates, use the revenues enquiry form. For questions about Housing Benefit or Council Tax Reduction, use the benefits enquiry form. For questions about Housing Benefit Overpayments, email For questions about free school meals, email

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