We've recently started a trial of a new phone service to help us contact customers who have Council Tax or Business Rates debts, or a Housing Benefit overpayment to repay. If you're called by the new phone service, your call will come from either 01642 843027 (Council Tax and Business Rates) or 01642 843048 (Housing Benefit overpayment).
You cannot use those numbers to get in touch with us. You can contact us about benefits, Council Tax, and Business Rates by calling 01642 726006.
Is this a scam?
No. If you get a call from either 01642 843027 or 01642 843048 then it is not a scam.
If you get a phone call, you will be asked to press 1 to speak to a caseworker at Middlesbrough Council.
If you get a voicemail, you will be given a number to call to speak to a caseworker at Middlesbrough Council.
If you get a text message, you will be given a number to call to speak to a caseworker at Middlesbrough Council.
You will not be asked to give any personal information before you press 1, or phone the number, to speak to a caseworker.
Once you speak to a caseworker, you can arrange to pay your Council Tax or Business Rates debt, or repay your Housing Benefit overpayment, or set up a Direct Debit.