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Coronavirus (COVID-19) and Council Tax, benefits, and Business Rates

Benefits help

I want to make a claim for Housing Benefit or Council Tax Reduction

You can make an application for Housing Benefit and/or Council Tax Reduction online.

The best way to do this is online.

But you can also call us on 01642 726005 if you need help.

I want to report a change in my circumstances

I want to ask you a question about my claim

You can report a change or make an enquiry online.

The best way to do these things is online.

But you can also call us on 01642 726005 if you need help.

I want to talk to someone about a Housing Benefit overpayment You can call us on 01642 726006 (option 4) to talk about Housing Benefit overpayments.

All the information about Housing Benefit and Council Tax Reduction:

Free school meals

I need help with free school meals

You can find out about free school meals online.

But you can also call us on 01642 726541 if you need help.

Council Tax and Business Rates

I need to pay my Council Tax / What are the different ways I can pay my Council Tax?

I need to pay my Business Rates / What are the different ways I can pay my Business Rates?

You can find out how to pay payments online:

You can also call us on 01642 726006 if you need help.

I think I'm eligible for a discount on my Council Tax / I think I should be exempt from paying Council Tax

I need to tell you about a change in my circumstances

You can apply for discounts and exemptions, and tell us about changes in circumstances, online.

The best way to do these things is online.

You can also call us on 01642 726006 if you need help.

I don't know if I'll be able to pay my Council Tax straight away because the coronavirus outbreak is affecting my income

If you have been financially impacted by, either directly or as a consequence of, coronavirus, or there are other factors which mean that postponing your Council Tax payment until June 2020 would help, please get in touch on 01642 726006. Our Revenues and Benefits Caseworkers can discuss the options available to you.

I need help with my Business Rates because the coronavirus outbreak is affecting my business

You can find out about grants and Business Rates support to help businesses during the coronavirus outbreak online.

You can also call us on 01642 726006 if you need help.

All the information about Council Tax and Business Rates:

Community support

I can't afford to buy food / pay my gas and electric / buy essential clothes

You can apply for a Crisis Award to help with buying food, gas and electric, and essential clothing. Crisis applications can be made by calling the Freephone number 08081 789 278 or you can apply online.

Find out more about Crisis Awards and apply online.

Any awards will be delivered via email / text where possible, given the current guidance to avoid contact with people. Awards are usually made as vouchers or pre-paid cards. So if we can, we will email the Award to you, or sending you a text message telling you how to use your Award at a PayPoint outlet.

I can't afford to buy furniture or white goods for my home

You can get help with buying furniture and white goods from the Community Support Scheme online.

All the information about the Community Support Scheme:

Help and advice

I need:

  • advice or help with debt
  • help with gas and electricity
  • housing support
  • money advice
  • to know about food banks
  • advice about my health and wellbeing
You can get advice and details of organisations who can help you through our advice and support section online.

For the latest local updates and information, visit the coronavirus page or like/follow COVID-19 Boro on Facebook or Twitter.

Read the latest advice from Government and Public Health England.