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How to pay Council Tax

Restrictions are starting to ease, but you must still remember: Hands. Face. Space. Fresh air. Check the current rules.

Before you make a payment, you'll need your account number, which can be found on your most recent bill or recovery letter. If you're finding it hard to understand your bill, have a look at the 'Council Tax bill explained' page.

If you’re struggling to pay your Council Tax, find out where to get advice.

Payment by Direct Debit

The easiest and most reliable way to pay your Council Tax is to set up a Direct Debit.

Set up a Direct Debit online now. A help guide is available which shows you how to set up a Direct Debit.

We have a flexible approach to Direct Debits and offer a range of payment dates to suit your circumstances.

Online payment - available 24 hours

You can also make a Council Tax payment online, 24 hours a day.

Pay your Council Tax online now.

You can pay using most debit or credit cards, as long as the payment is more than £2.50. Please have your card to hand when you're ready to make a payment.

Payment by phone - available 24 hours

If you want to pay your Council Tax by phone please call 01642 726726 at any time and have the following details ready:

  • your 5 digit invoice number or Council Tax account number
  • your debit or credit card details
  • the amount you want to pay

Please note, you must remember to keep the unique reference number given to you when you make your Council Tax payment. If your account number ends in 'X', please replace 'X' with the * button on your telephone keypad when entering your account number.

Other payment options

Payment by standing order

The details you'll need to set up a standing order are:

Account: Middlesbrough Council Income Account

Sort code: 54-10-04

Account number: 94586489

You'll also need your Fund Reference, which is your 'Account No.' (found on the top right of your Council Tax bill) with 'CT' at the front - e.g. CT00000000000X. If you're finding it hard to understand your bill, have a look at the 'Council Tax bill explained' page.

Payment by Post Office or PayPoint

Payments are also accepted free of charge at any Post Office or establishment displaying the PayPoint logo. You'll need to take your invoice, which shows the barcode on the front, with you. A separate receipt will be provided which you should keep as proof of payment.

If you pay by cheque at a Post Office, the cheque should be crossed and made payable to 'Post Office Counters Ltd'.

Find your nearest Post Office.

Payment by personal visit

You can pay by taking your invoice and your payment to the Customer Centre at Middlesbrough House.

Payment by post

Cheques and postal orders should be crossed and made payable to 'Middlesbrough Council', and forwarded to:

Revenues and Benefits Services
PO Box 2
Middlesbrough House
50 Corporation Road
Middlesbrough
TS1 2YL

Cash must not be sent through the post.

Post-dated and third party cheques, or cheques on non-standard stationary, won't be accepted. Please state your invoice number or Council Tax account number when sending payment. We aren't responsible for payments lost in the post.

Are you struggling to pay?

If you’re struggling to pay your Council Tax, find out where to get help and advice. This might include getting advice on managing debt, budgeting your money, or changing how you pay your Council Tax.

Getting a phone call about your Council Tax debt

We've started using a new phone service to contact customers who have a Council Tax debt.

If you're called by the new phone service, your call will come from 01642 843027.

You cannot use this number to get in touch with us. You can contact us about benefits, Council Tax, and Business Rates by calling 01642 726006.

Is this a scam?

No. If you get a call from 01642843027 then it is not a scam.

  • If you get a phone call, you will be asked to press 1 to speak to a caseworker at Middlesbrough Council.
  • If you get a voicemail, you will be given a number to call to speak to a caseworker at Middlesbrough Council.
  • If you get a text message, you will be given a number to call to speak to a caseworker at Middlesbrough Council.

You will not be asked to give any personal information before you press 1, or phone the number, to speak to a caseworker.