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Apply for Discretionary Housing Payment

The council receives a limited amount of Discretionary Housing Payment (DHP) funding each year to help residents whose Housing Benefit or Universal Credit only covers part of their rent, and they can't afford to pay the rest. DHPs are a short term solution which give you time to adjust your circumstances so you can afford the rent shortfall yourself, although there are circumstances when help can be provided for longer.

What DHPs can pay for

DHPs are made to help residents move to cheaper alternative accommodation, or improve their financial situation. They can also be made to ease financial hardship as a result of a change in circumstances, a reduction in income, or where a tenancy is at risk.

Each request for a DHP is considered on its individual merits, taking into account the finances and personal circumstances of the resident. It's therefore important that you give as much information as possible when applying.

What DHPs can't pay for

  • Rent arrears
  • Loans or debts
  • Reductions in income due to sanctions or a suspension of your benefit
  • Water, meals, fuel or other ineligible service charges included in your rent
  • Any shortfall in Housing Benefit that occurs when a benefit overpayment is recovered

Making a claim

You can apply for a Discretionary Housing Payment online.

Please note, if you’re getting Universal Credit, you’ll need to tell us about the amount of rent you have to pay, before we can give you a DHP. Send us proof of your rent using the online form.

If your claim is successful, you'll be sent a letter detailing the amount you'll receive, the length of time it will be paid for, and how it will be paid.

If your claim is unsuccessful, you'll be sent a letter explaining why your application has been refused, as well as details of how to ask for a review if you disagree with the decision.