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How to repay Housing Benefit overpayment

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Online payment (available 24 hours)

You can repay your Housing Benefit overpayment online.

Payment by phone (available 24 hours)

If you want to repay your Housing Benefit overpayment by phone please call 01642 726726 at any time and have the following details ready:

  • your invoice number (including any 0s), for example 0012345
  • your debit or credit card details
  • the amount you want to repay

Please note, you'll get a unique reference number when you make your payment - remember to keep a record of this.

Payment by Direct Debit

If you don't already pay by Direct Debit but would like to do so, you can call us on 01642 726006 and we'll set up your Direct Debit immediately. Please remember to have all your bank details ready when you call.

Our phone lines are open Monday, Tuesday, and Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.

If you cannot call us during those hours, you can get in touch with us by emailing HBOP@middlesbrough.gov.uk.

We have a flexible approach to Direct Debits, and we offer a range of payment dates to suit your circumstances.

Payment by standing order

You can make repayments directly from your bank or building society account by standing order.

Please contact the Overpayment Recovery Section on 01642 726006 so we can complete the paperwork for you. Our phone lines are open Monday, Tuesday, and Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.

We'll write to you to confirm the arrangement and our bank details. You'll then need to take this letter to your bank or building society, and they will set up the standing order on your bank account.

Payment by personal visit

You can pay by taking your invoice and your payment to the Customer Centre at Middlesbrough House.

Payment by Post Office or PayPoint

You can also pay at any Post Office or establishment displaying the PayPoint logo. This service is free. You'll need to take your invoice, which shows the barcode on the front, with you. You'll get a separate receipt which you should keep as proof of payment.

If you pay by cheque at a Post Office, the cheque should be crossed and made payable to 'Post Office Counters Ltd'.

You can find your nearest Post Office online.

Payment by post

Cheques and postal orders should be crossed and made payable to 'Middlesbrough Council', and forwarded to:

Revenue Services
PO Box 2
Middlesbrough House
50 Corporation Road
Middlesbrough
TS1 2YL

You must not send cash through the post.

Post-dated and third party cheques, or cheques on non-standard stationary, will not be accepted. Please state your invoice number when sending payment.

We are not responsible for payments lost in the post.

Getting a phone call about your Housing Benefit overpayment

We've started using a new phone service to contact customers who have a Housing Benefit overpayment to repay.

If you're called by the new phone service, your call will come from 01642 843048 (Housing Benefit overpayment).

You cannot use this number to get in touch with us. You can contact us about benefits, Council Tax, and Business Rates by calling 01642 726006.

Is this a scam?

No. If you get a call from 01642843048 then it is not a scam.

  • If you get a phone call, you will be asked to press 1 to speak to a caseworker at Middlesbrough Council.
  • If you get a voicemail, you will be given a number to call to speak to a caseworker at Middlesbrough Council.
  • If you get a text message, you will be given a number to call to speak to a caseworker at Middlesbrough Council.

You will not be asked to give any personal information before you press 1, or phone the number, to speak to a caseworker.