Customer Service Excellence
Revenues and Benefits Services continues to be successful in meeting the government Customer Service Excellence standard. We've held this award for over 20 years, and it recognises our ongoing commitment to customer satisfaction and the high quality, customer-focussed service which the people of Middlesbrough have a right to expect.
Our performance - 2019/20
|Criteria||Performance target||1 April 2018 to 31 March 2019||1 April 2019 to 31 December 2019|
|New claims - Housing Benefit||26 days||28 days||19 days|
|New claims - Housing Benefit / Council Tax Reduction||30 days||29 days||26 days|
|Changes in circumstances - Housing Benefit||13 days||5 days||6.3 days|
|Changes in circumstances - Housing Benefit / Council Tax Reduction||17 days||14 days||6.57 days|
Housing Benefit overpayments
Council Tax collection
|Business Rates collection||96.3%||98.79%||82.91%|
Compliments and suggestions
Your comments and suggestions are important to us. If you'd like to compliment us on our service or have any suggestions on how we may improve the service we provide, you can use our online complaints and feedback form.
If you have a problem please speak to us first as many difficulties can be cleared up easily. If you're still not satisfied, you can use the complaints procedure. The easiest way to make a complaint us by using the online complaints and feedback form.