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Coronavirus (COVID-19) Bereavement Services update

The risks of coronavirus remain high. To keep everyone safe, please stay cautious. Get the latest information about coronavirus.

Although coronavirus restrictions have ended, the government is urging everyone to stay cautious. So we have a number of recommendations to help keep everyone safe.

If you need help or have any questions, you can contact Bereavement Services staff between 9am and 12pm. Call us on 01642 817725.

Changes from Tuesday 23 November

The bereavement Services office will be open every Tuesday and Friday from 9am to 12pm.

Appointments must be made in advance. To make an appointment please contact us on 01642 817725 or email The bereavement services phoneline is available Monday to Friday from 9am to 2pm.

Changes from Monday 19 July

Coronavirus restrictions have ended, but the government is urging everyone to stay cautious.

We're recommending the following maximum number of attendees at services:

  • St Bede's Chapel - 60 attendees
  • St Hilda's Chapel - 30 attendees

In the interests of safety, we also recommend:

  • wearing face coverings inside the chapels
  • social distancing inside the chapels
  • using the hand sanitiser provided
  • no singing by mourners

If you do not want to follow our Covid-secure recommendations, please let us know via your funeral director.

We reserve the right to change these recommendations, or put in place restrictions or limitations, based on local public health guidance.

Visiting the Chapel of Remembrance

The Chapel of Remembrance is open from 9am to 12pm, 7 days a week. You can also view the Book of Remembrance online at any time.

Memorials and remembrance

Appointments must still be made to:

  • collect ashes
  • scatter ashes in the Garden of Remembrance
  • place ashes into an above-ground vault

To keep you and our staff safe, we'll be doing things a bit differently. For example, you can book appointments in advance, but you will need to call us back 48 hours before your booked date to confirm your to time to attend. We'll explain all these things when you contact us.


Need to speak to someone? Call us on 01642 817725