Phone
Our phone line is open from 9am to 4:30pm, Monday to Thursday, and 9am to 4pm on Friday.
bereavementservices@middlesbrough.gov.uk
We aim to respond to email queries in 5 to 7 working days.
In person
Address: Bereavement Services office, Teesside Crematorium, Acklam Road, Middlesbrough, TS5 7HD
The Bereavement Services office is open Monday to Friday, from 9am to 2pm.
When we're closed, you can post your paperwork or cremation forms through the office door letterbox.
Feedback
Have you been impressed with our service, or has a colleague gone beyond expectations? Have we fallen short of the high standards we hold ourselves to? Please get in touch and let us know. You can email us at bereavementservices@middlesbrough.gov.uk.
If you're not happy with our response, you can make a complaint using the council's complaints form.
Code of practice
We follow guidance and best practice from the Institute of Cemetery and Crematorium Management, including the Charter for the Bereaved.