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Information for parents and carers

This page is for parents, carers and anyone with parental responsibility including children's relatives, friends and neighbours who need information or advice. It will help you to keep children and young people safe by providing you with information including sharing tips and ideas.


If you're concerned that a child is suffering or is likely to suffer significant harm including any form of neglect or abuse, please contact:

During office hours (Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm):

South Tees Multi Agency Children's Hub

Phone: 01642 130700 or 01642 726319

Out of office hours:
Emergency Duty Team
Phone: 01642 524 552

Cleveland Police
Phone: 01642 326326

Parents and carers' guide

This leaflet has been produced to help families ensure that children are being protected when they're in the care of others.

Internet safety

Parents and carers need to know how to help their children stay safe online.

The UK Safer Internet Centre provides useful guides to assist parents and carers in ensuring their child(ren) stay safe online. This includes guides which explain different types of online technology (e.g. smartphones, tablets, etc.), how you can control what your children can do and access on your home internet, and what you need to know about social media and gaming services.

The CEOP centre gives advice about how to protect children from harm online and offline. You can also make a report about inappropriate behaviour towards a child, or a child who may be in danger.

The NSPCC offers a range of advice including how to talk to your children about online safety.

Useful phone numbers

Organisation Phone number
Alcohol / drug advice 01642 221484
Arch North East, rape and sexual abuse counselling and advisory service 01642 822331

0800 1111

Cleveland Police 101 (non-emergency)
Middlesbrough and Stockton Mind 01642 257020
Middlesbrough's Family Information Service

01642 354200

Missing people helpline 116 000
My Sisters' Place

01642 241864

NSPCC 24 hour helpline

0808 800 50000


01642 217777

Victim Support, Middlesbrough 0303 040 1099
Young Minds helpline for parents 0808 802 5544

Useful websites

Anti-bullying network


CBBC online safety

CEOP centre

Department for Education

Middlesbrough and Stockton Mind

Missing Kids


UK Council for Child Internet Safety

UK government

Futures for Families supports young people in Middlesbrough to help them get their future back. Join our team