If you're struggling with debt, it can be hard to think about anything else. There are lots of free advice services which can help you in person, online, or by phone.
If you're in debt, when you speak to us, we'll work with you to help find the most suitable option for you.
Services available in person
|Agency||Service offered||Contact details||Opening hours||Website|
|Citizens Advice||Citizens Advice offers free and confidential advice. They help with a range of problems including benefits, debt, relationships, housing, and immigration.||
9 Linthorpe Road,
Phone: 01642 802282
|Monday to Friday, 9am to 2pm||Middlesbrough Citizens Advice website|
|Cleveland Housing Advice Centre||Cleveland Housing Advice Centre offers free advice to people having problems with welfare benefits, mortgage and rent arrears, enforcement agents, and county court action.||
16 Borough Road,
Phone: 01642 254544
|Monday to Friday, 9am to 5pm||Cleveland Housing Advice Centre website|
|Middlesbrough Environment City||
Middlesbrough Environment City offers free advice about fuel debt (when you can't afford to pay your energy bills).
They will speak to energy companies on your behalf to help put payment plans in place, so you only make payments you can afford.
One to one appointments are available at community venues (like Community Hubs), or in your home. Appointments are available every week, from Tuesday to Friday.
Sandy Flatts Lane,
Phone: 01642 579820
|Appointments are available from Tuesday to Friday||Middlesbrough Environment City website|
Services available online
|Citizens Advice webchat||Citizens Advice webchat offers debt advice from trained advisors, in real-time.||
Monday to Friday, 8am to 7pm
|My Money Steps||
My Money Steps is a free, confidential, online debt advice service from National Debtline.
You can find out what options you have to deal with your debts, and get a personal action plan to help you manage your money.
|My Money Steps website|
|PayPlan||PayPlan offers debt advice through a live webchat service and email support after you've answered some questions about your income, expenses, and debts.||PayPlan website|
|StepChange Debt Charity||StepChange's webchat offers guidance and information to help you with general debt queries.||
Monday to Friday, 8am to 8pm
Tully helps you put together a free, accurate budget online. From your budget, they'll give you free debt advice and work out a plan personal to you.
They'll then contact the companies you owe money to and set up repayment plans you can afford, and support you to keep making the repayments.
Services available by phone
|Agency||Phone number||Opening times||Website|
|Debt Advice Foundation||0800 622 6151||Monday to Friday, 8am to 8pm
Saturday, 9am to 3pm
|Debt Advice Foundation website|
|National Debtline||0808 808 4000||Monday to Friday, 9am to 8pm
Saturday, 9:30am to 1pm
|National Debtline website|
|PayPlan||0800 280 2816||Monday to Friday, 8am to 8pm
Saturday, 9am to 3pm
|StepChange Debt Charity||0800 138 1111||Monday to Friday, 8am to 8pm
Saturday, 8am to 4pm