Sorry, you need to enable JavaScript to visit this website.

Coronavirus - Latest information icon

Coronavirus: changes to council services

England is now in lockdown again. A number of businesses must close and there are more restrictions on meeting people. Find out what this means for you.

From Thursday 5 November, England is going back into lockdown. This means that some of our services and venues might have to close again. We're working as quickly as possible to understand what lockdown will mean for us, and we'll publish the information here as soon as we can.

Due to the current coronavirus (COVID-19) outbreak, we are making changes to our services to ensure the safety of residents and our staff. This page will be updated with those changes as soon as we're made aware of them. The list is in alphabetical order to help you find what you're looking for quickly.

Please use our online systems or online forms to contact us or complete your task if you can. Our phone lines are still operating as normal, but there may be severe delays as we try to deal with the number of enquiries we're getting.

Bin collections (rubbish, recycling, and green)

There are no planned changes to waste and recycling collections. All waste and recycling is being collected as normal. Four-weekly green waste collections will continue until the end of September. October and November will remain as scheduled, in line with previous years' collections. Please make sure you put your green bin out on the right day. Check when your bins are due for collection.

Birth registrations

Demand for birth registration appointments is very high. Appointments have now been released for babies born in all months of 2020. Please contact the Register Office as soon as possible on 01642 729004 to arrange an appointment to register your child's birth.

We advise making a payment of £11 per certificate before the appointment so the birth certificate can be issued at the appointment.

Bright Stars Nursery

Bright Stars Nursery has reopened:
Monday to Friday, 9am to 4pm.
For more information, call Bright Stars on 01642 727962.

Building Control (planning department)

There are a number of changes to the Building Control service. Visit the Building Control page for more information.

If you need help with Building Control matters, please contact Technical Support by calling 01642 729375 or emailing buildingcontrol@middlesbrough.gov.uk.

Bulky waste collections

Bulky waste collections have restarted. Find out how to book a collection on the bulky waste page.

You can also book an appointment to take your bulky waste to the Household Waste Recycling Centre for disposal. Find out more about booking a HWRC appointment online.

Bus Station

Middlesbrough Bus Station has reopened. You can catch buses as normal from the bus station. Read more about the changes on the public transport information page.

Cash payments

Middlesbrough House is no longer accepting cash payments. Please pay online using your MyMiddlesbrough account if you can. Read more about changes to payments.

Cemeteries

Our cemeteries are currently closed except for those attending funerals or commemorative events, or who wish to pay their respects.

To keep everyone safe, it's currently not possible to use the cemeteries for any other reasons, for example exercise, dog walking, or meeting others.

Cemeteries and Crematorium Office

The Cemeteries and Crematorium Office (located at Teesside Crematorium) is closed to the public until further notice. Staff will still be answering phone calls and emails. Please get in touch by calling 01642 817725 or 01642 852400, or emailing bereavementservices@middlesbrough.gov.uk.

Chapel of Remembrance

The Chapel of Remembrance at Teesside Crematorium is closed.

Children's centres

Children's centres will be closed for the foreseeable future.

Civic Centre

The Civic Centre will be closed to visitors for the foreseeable future.

Community Hubs

Libraries (except the ones based in leisure centres) are still providing a click and collect service. Our libraries have some changes to keep visitors and staff safe. You can return books and pick up something new using a 'click and collect' service. Email or call your branch in advance to let them know the kind of books you like to read, and staff will choose a selection of titles which will then be available to collect from the library entrance. There's currently no browsing for books, no access to public computers, and no Wi-Fi, printing, or photocopying.

Community Hubs at MyPlace, Newport, and Thorntree are open only for the delivery of specialist services. All other Community hubs are closed.

Nurseries based at Easterside, Grove Hill, and North Ormesby Community Hubs will still operate.

Complaints

A number of temporary changes have been made to the corporate complaints process. Read more about the complaints process changes.

Council meetings

Council and committee meetings are being held virtually (online) until further notice. Find out more about virtual meetings or find out when the next council meeting is scheduled for.

Death registrations

If you need to register a death, please call 01642 729004. All registrations will be made by telephone appointment only. We'll explain this in more detail when you speak to us.

Environment

The following services are still running:

  • building maintenance
  • school catering
  • alley cleaning
  • emergency highways and streetlight repairs
  • emptying of litter and dog waste bins
  • fly-tipping (will be removed after 72 hours - this protects our crews from coronavirus, which can survive up to 72 hours outside the human body)
  • graffiti removal
  • pest control services
  • highways services including traffic signals, street lighting, and gritting

Grass cutting and town centre mechanical sweepers and general street cleaning have been stopped (although problem areas will be dealt with).

Environmental Health

Inspections and visits to premises and workplaces will be limited to concentrate on issues where there is an imminent risk.

Events

All public events are cancelled until further notice.

Food businesses

Read the Public Protection service update to find out how we're working with food businesses, and what customers should do if they need to speak to us about a food business.

Free school meals

Every school is making its own plan regarding free school meals. Please contact your child's school to find out what their plan is for children who are unable to attend school and are eligible for free school meals.

Funerals

Services in the chapels at Teesside Crematorium are limited to a maximum of 30 people. People attending services must observe social distancing guidance and stand 2 metres apart. From 8 August, anyone who attends a cremation service at Teesside Crematorium (St Bede's or St Hilda's chapel) must wear a face covering.

Burial services are limited to a maximum of 30 people. People attending burial services must observe social distancing guidance and stand 2 metres apart. 

Homelessness service

If you become homeless, or are threatened with immediate homelessness, you can call the Housing Solutions team on 01642 726800. A Housing Solutions Officer will be able to offer advice and information over the phone.

Household Waste Recycling Centre (HWRC)

The HWRC is open on a limited basis, to customers with a pre-booked appointment only. You must make an appointment in advance before you go to the HWRC or you won't be allowed in. Find out more about booking a HWRC appointment online.

Information requests (FOI and Subject Access Requests)

We are still dealing with information requests (Freedom of Information (FOI) and Subject Access Requests) but we may take longer than normal to respond. This is in line with advice from the Information Commissioner.

To find out more about making an information request:

Inquests

For now, all inquests will be held in Court 15 at Teesside Magistrates' Court. Find out about upcoming inquests.

Leisure centres and gyms

Middlesbrough Sports Village, the Neptune Centre and the Rainbow Centre are closed.

Libraries

Libraries (except Neptune and Rainbow) are still open and providing a click and collect service.

Our libraries have some changes to keep visitors and staff safe. You can return books and pick up something new using a 'click and collect' service. Email or call your branch in advance to let them know the kind of books you like to read, and staff will choose a selection of titles which will then be available to collect from the library entrance. There's currently no browsing for books, no access to public computers, and no Wi-Fi, printing, or photocopying.

No library fines are currently being issued so you don't need to rush back with your books.

Licensing

Inspections and visits to licensed premises will focus on issues where there's an imminent risk or for the enforcement of coronavirus safety regulations.

Marriages and civil partnerships

Weddings and civil partnerships which should have been going ahead during the lockdown period (Thursday 5 November to Wednesday 2 December) have been cancelled. Due to the current uncertainty, we will not be taking any new wedding and civil partnership ceremony bookings for the forseeable future. We'll review this at the end of February 2021. For more advice, please call the Register Office on 01642 729004, or read the full Register Office service update.

Middlesbrough House (Customer Centre)

The Customer Centre at Middlesbrough House will be closed for the foreseeable future.

You won't be able to make payment in cash at Middlesbrough House. Read more about changes to payments.

Please use our online systems or online forms to contact us or complete your task if you can. Our phone lines are still operating as normal, but there may be severe delays as we try to deal with the number of enquiries we're getting.

Middlesbrough Theatre

Middlesbrough Theatre is closed. Staff will contact anyone who had tickets to a show which as been cancelled.

Alternatively, you can contact the Box Office by emailing boxoffice@middlesbrough.gov.uk or calling 01642 729 729.

Middlesbrough Town Hall (entertainment venue)

Middlesbrough Town Hall is closed. Staff will contact anyone who had tickets to a show which as been cancelled.

Alternatively, you can contact the Box Office by emailing boxoffice@middlesbrough.gov.uk or calling 01642 729 729.

Museums

The Dorman Museum and the Captain Cook Birthplace Museum are both closed.

Newham Grange Farm

Newham Grange Farm is closed.

Noise complaints

Read the Public Protection service update for advice about making a noise complaint.

North Ormesby Market

North Ormesby Market can still trade but can only sell food and other essential items.

Parking

Car parking charges are restarting from Monday 24 August in all council car parks and on-street parking. View a map of council car parks or a list of car parking charges.

Parks

All parks in Middlesbrough have now reopened. Rules including social distancing are still in place. Playgrounds/play equipment are now available to use again. Toilets have also reopened, and cafes are open again with outdoor seating only. Visit the parks section for opening times and more information.

Payments

Middlesbrough House is no longer accepting cash payments. Please pay online using your MyMiddlesbrough account if you can. Read more about changes to payments.

Planning

You won't be able to visit the Planning service in person while the Civic Centre is closed.

You can still view planning applications online 24 hours a day.

If you don't have access to the internet, and need help to view planning-related documents, or need any other help with planning matters, please contact Technical Support by calling 01642 729377 or emailing developmentcontrol@middlesbrough.gov.uk.

Private rented accommodation

Read the Public Protection service update to find out how we're supporting people in private rented accommodation.

Public Protection

Trading Standards and Environmental Protection officers will be available via phone. Visits to premises and residential properties will be limited to urgent public safety matters or issues where there is an imminent risk.

Register Office

Birth and death registrations are still going ahead.

Weddings and civil partnerships which should have been going ahead during the lockdown period (Thursday 5 November to Wednesday 2 December) have been cancelled. Due to the current uncertainty, we will not be taking any new wedding and civil partnership ceremony bookings for the forseeable future. We'll review this at the end of February 2021.

For more information, call the Register Office on 01642 729004, or read the full Register Office service update.

Selective Landlord Licensing and tenancy support

The Selective Landlord Licensing team can be contacted on 01642 728100 to provide advice to landlords and tenants in the Selective Landlord Licensing areas of North Ormesby and Newport.

Housing standards inspections are still suspended.

South Tees Stop Smoking Service

The South Tees Stop Smoking service is unable to support any new clients, excluding pregnant women, at the moment. The situation is being reviewed and an update will be given when they are sure they can provide support to all other clients safely.

Stainsby Nursery

Stainsby Nursery has reopened:
Monday to Friday, 7:45am to 5:15pm.
For more information, call Stainsby on 01642 354302.

Taxi licensing

We've made some temporary changes to our taxi licensing process as a result of the current coronavirus (COVID-19) outbreak.

Teesside Archives

Teesside Archives will be closed for the foreseeable future.

Town Hall (council offices)

Middlesbrough Town Hall is closed to the public until further notice. Council and committee meetings are being held virtually (online) until further notice. Find out more about virtual meetings or find out when the next council meeting is scheduled for.

Trading Standards

Read the Public Protection service update to find out how to make a report to Trading Standards about goods or services.

Report it