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Coronavirus: changes to council services

Middlesbrough is now classed as an 'area of enhanced support' because our number of cases is increasing quickly. Find out more about what this means.

Due to the current coronavirus (COVID-19) outbreak, we are making changes to our services to ensure the safety of residents and our staff. This page will be updated with those changes as soon as we're made aware of them. The list is in alphabetical order to help you find what you're looking for quickly.

Please use our online systems or online forms to contact us or complete your task if you can. Our phone lines are still operating as normal, but there may be severe delays as we try to deal with the number of enquiries we're getting.

Bin collections (rubbish, recycling, and green)

There are no planned changes to waste and recycling collections. All waste and recycling is being collected as normal. Four-weekly green waste collections will continue until the end of September. October and November will remain as scheduled, in line with previous years' collections. Please make sure you put your green bin out on the right day. Check when your bins are due for collection.

Birth registrations

Demand for appointments is very high, so if your baby was born in March, April, or May, please contact the Register Office on 01642 729004 as soon as possible to get an appointment to register their birth. For babies born in June, July, August, or September, appointments will be released shortly.

Bright Stars Nursery

Bright Stars Nursery has reopened:
Monday to Friday, 9am to 4pm.
For more information, call Bright Stars on 01642 727962.

Building Control (planning department)

There are a number of changes to the Building Control service. Visit the Building Control page for more information.

If you need help with Building Control matters, please contact Technical Support by calling 01642 729375 or emailing buildingcontrol@middlesbrough.gov.uk.

Bulky waste collections

Bulky waste collections have restarted. Find out how to book a collection on the bulky waste page.

You can also book an appointment to take your bulky waste to the Household Waste Recycling Centre for disposal. Find out more about booking a HWRC appointment online.

Bus Station

Middlesbrough Bus Station has reopened. You can catch buses as normal from the bus station. Read more about the changes on the public transport information page.

Cash payments

Middlesbrough House is no longer accepting cash payments. Please pay online using your MyMiddlesbrough account if you can. Read more about changes to payments.

Cemeteries and Crematorium Office

The Cemeteries and Crematorium Office (located at Teesside Crematorium) is closed to the public until further notice. Staff will still be answering phone calls and emails. Please get in touch by calling 01642 817725 or 01642 852400, or emailing bereavementservices@middlesbrough.gov.uk.

Chapel of Remembrance

The Chapel of Remembrance at Teesside Crematorium has reopened. There are a number of restrictions in place. From 8 August, anyone who visits the Chapel of Remembrance must wear a face covering. Read the full Bereavement Services update for more information.

Children's centres

Children's centres will be closed for the foreseeable future.

Civic Centre

The Civic Centre will be closed to visitors for the foreseeable future.

Community Hubs

All Community Hubs and Libraries have reopened.

They are open on a part-time basis only. Every venue is open on certain days and times, so please check the opening times for your library before you go.

There will also be changes to keep visitors and staff safe. Please read these before you go to the library.

Complaints

A number of temporary changes have been made to the corporate complaints process. Read more about the complaints process changes.

Council meetings

Council and committee meetings are being held virtually (online) until further notice. Find out more about virtual meetings or find out when the next council meeting is scheduled for.

Death registrations

If you need to register a death, please call 01642 729004. All registrations will be made by telephone appointment only. We'll explain this in more detail when you speak to us.

Environment

The following services are still running:

  • building maintenance
  • school catering
  • alley cleaning
  • emergency highways and streetlight repairs
  • emptying of litter and dog waste bins
  • fly-tipping (will be removed after 72 hours - this protects our crews from coronavirus, which can survive up to 72 hours outside the human body)
  • graffiti removal
  • pest control services
  • highways services including traffic signals, street lighting, and gritting

Grass cutting and town centre mechanical sweepers and general street cleaning have been stopped (although problem areas will be dealt with).

Events

All public events are cancelled until further notice.

Food businesses

Read the Public Protection service update to find out how we're working with food businesses, and what customers should do if they need to speak to us about a food business.

Free school meals

Every school is making its own plan regarding free school meals. Please contact your child's school to find out what their plan is for children who are unable to attend school and are eligible for free school meals.

Funerals

Services in the chapels at Teesside Crematorium are limited to a maximum of 30 people. People attending services must observe social distancing guidance and stand 2 metres apart. From 8 August, anyone who attends a cremation service at Teesside Crematorium (St Bede's or St Hilda's chapel) must wear a face covering.

Burial services are limited to a maximum of 30 people. People attending burial services must observe social distancing guidance and stand 2 metres apart. 

Household Waste Recycling Centre (HWRC)

The HWRC is open on a limited basis, to customers with a pre-booked appointment only. You must make an appointment in advance before you go to the HWRC or you won't be allowed in. Find out more about booking a HWRC appointment online.

Information requests (FOI and Subject Access Requests)

We are still dealing with information requests (Freedom of Information (FOI) and Subject Access Requests) but we may take longer than normal to respond. This is in line with advice from the Information Commissioner.

To find out more about making an information request:

Inquests

For now, all inquests will be held in Court 15 at Teesside Magistrates' Court. Find out about upcoming inquests.

Leisure centres and gyms

Gyms at Middlesbrough Sports Village, Neptune Leisure Centre, and Rainbow Leisure Centre will reopen on Saturday 1 August.

Swimming pools will open later, on Saturday 22 August.

Read more about the leisure centres reopening.

Libraries

All Community Hubs and Libraries have reopened.

They are open on a part-time basis only. Every venue is open on certain days and times, so please check the opening times for your library before you go.

There will also be changes to keep visitors and staff safe. Please read these before you go to the library.

No library fines are currently being issued so you don't need to rush back with your books.

Marriages

You can now book a marriage or civil partnership ceremony at the Register Office. You can also book an appointment to give notice of marriage/civil partnership.

Guest numbers and dates will be limited due to government guidelines on social distancing. From 5 August 2020, all guests at wedding and civil partnership ceremonies must wear a face covering (unless you're exempt). The bride and groom do not need to wear a face covering.

If you need help or have any questions, call the Register Office on 01642 729004, or read the full Register Office service update.

Middlesbrough House (Customer Centre)

The Customer Centre at Middlesbrough House will be closed for the foreseeable future.

You won't be able to make payment in cash at Middlesbrough House. Read more about changes to payments.

Please use our online systems or online forms to contact us or complete your task if you can. Our phone lines are still operating as normal, but there may be severe delays as we try to deal with the number of enquiries we're getting.

Middlesbrough Theatre

Middlesbrough Theatre will be closed for the foreseeable future.

Read our FAQs about tickets, refunds, and upcoming events.

Alternatively, you can contact the Box Office by emailing boxoffice@middlesbrough.gov.uk or calling 01642 729 729.

Middlesbrough Town Hall (entertainment venue)

Middlesbrough Town Hall will be closed for the foreseeable future. No shows are going ahead.

Read our FAQs about tickets, refunds, and upcoming events.

Alternatively, you can contact the Box Office by emailing boxoffice@middlesbrough.gov.uk or calling 01642 729 729.

Museums

The Dorman Museum has now reopened. You must book a ticket for the museum in advance online. Read more about changes at the Dorman Museum.

The Captain Cook Birthplace Museum will reopen in the spring.

Newham Grange Farm

Newham Grange Farm has reopened. To keep visitors and staff safe, you must book a ticket for the farm in advance online.

Noise complaints

Read the Public Protection service update for advice about making a noise complaint.

Parking

Car parking charges are restarting from Monday 24 August in all council car parks and on-street parking. View a map of council car parks or a list of car parking charges.

Parks

All parks in Middlesbrough have now reopened. Rules including social distancing are still in place. Playgrounds/play equipment are now available to use again. Toilets have also reopened, and cafes are open again with outdoor seating only. Visit the parks section for opening times and more information.

Payments

Middlesbrough House is no longer accepting cash payments. Please pay online using your MyMiddlesbrough account if you can. Read more about changes to payments.

Planning

You won't be able to visit the Planning service in person while the Civic Centre is closed.

You can still view planning applications online 24 hours a day.

If you don't have access to the internet, and need help to view planning-related documents, or need any other help with planning matters, please contact Technical Support by calling 01642 729377 or emailing developmentcontrol@middlesbrough.gov.uk.

Private rented accommodation

Read the Public Protection service update to find out how we're supporting people in private rented accommodation.

Register Office

You can now book:

  • an appointment to make a birth registration
  • a wedding
  • a civil partnership
  • an appointment to give notice of marriage/civil partnership

For more information, call the Register Office on 01642 729004, or read the full Register Office service update.

Selective Landlord Licensing and tenancy support

Read the Public Protection service update to find out about changes to what the Selective Landlord Licensing team are doing.

South Tees Stop Smoking Service

The South Tees Stop Smoking service is unable to support any new clients, excluding pregnant women, at the moment. The situation is being reviewed and an update will be given when they are sure they can provide support to all other clients safely.

Stainsby Nursery

Stainsby Nursery has reopened:
Monday to Friday, 7:45am to 5:15pm.
For more information, call Stainsby on 01642 354302.

Taxi licensing

We've made some temporary changes to our taxi licensing process as a result of the current coronavirus (COVID-19) outbreak.

Teesside Archives

Teesside Archives will be closed for the foreseeable future.

Town Hall (council offices)

Middlesbrough Town Hall is closed to the public until further notice. Council and committee meetings are being held virtually (online) until further notice. Find out more about virtual meetings or find out when the next council meeting is scheduled for.

Trading Standards

Read the Public Protection service update to find out how to make a report to Trading Standards about goods or services.

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