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Coronavirus - Information for residents icon

Coronavirus: changes to council services

Due to the current coronavirus (COVID-19) outbreak, we are making changes to our services to ensure the safety of residents and our staff. This page will be updated with those changes as soon as we're made aware of them. The list is in alphabetical order to help you find what you're looking for quickly.

Please use our online systems or online forms to contact us or complete your task if you can. Our phone lines are still operating as normal, but there may be severe delays as we try to deal with the number of enquiries we're getting.

Bins

There are no planned changes to waste and recycling collections. All waste and recycling will be collected as normal. Check when your bins are due for collection. Green waste collections will not start as planned. More information will be available soon.

Birth registrations

All birth registration appointments (online and in person) are suspended until further notice. For more information, call the Register Office on 01642 729004 or read the full Register Office service update.

Bright Stars Nursery

Bright Stars Nursery is closed to all children. For more information, call Bright Stars on 01642 727962.

Building Control (planning department)

Building Control are no longer making site inspections until further notice. If you need an inspection as part of your inspection framework agreement, contact Building Control to discuss other means of providing evidence-based compliance, instead of a visual inspection by a Building Control surveyor.

You also won't be able to visit the Building Control service in person while the Civic Centre is closed.

If you need help with Building Control matters, please contact Technical Support by calling 01642 729375 or emailing buildingcontrol@middlesbrough.gov.uk.

Bulky waste collections

New requests for bulky item and white goods collections are temporarily suspended.

Any collections which were booked before 24 March 2020 will be collected on the date you were given at the time of booking, unless we tell you otherwise.

Bus Station

Middlesbrough Bus Station will be closed from midnight on Tuesday 24 March until further notice. Bus services which normally leave from the bus station will now leave from other stops. Read more about the changes on the public transport information page.

Cash payments

Middlesbrough House is no longer accepting cash payments. Please pay online using your MyMiddlesbrough account if you can. Read more about changes to payments.

Cemeteries and Crematorium Office

The Cemeteries and Crematorium Office (located at Teesside Crematorium) is closed to the public until further notice. Staff will still be answering phone calls and emails. Please get in touch by calling 01642 817725 or 01642 852400, or emailing bereavementservices@middlesbrough.gov.uk.

Chapel of Remembrance

The Chapel of Remembrance at Teesside Crematorium is closed. Stands are provided outside the chapel for you to lay flowers. The Book of Remembrance can be viewed online at any time.

Children's centres

Children's centres will be closed for the foreseeable future.

Civic Centre

The Civic Centre will be closed to visitors for the foreseeable future.

Civic Community Awards

The Civic Community Awards ceremony has been postponed. Nominations are still open.

Community Hubs

All Community Hubs will be closed for the foreseeable future.

Community Learning Centre

The Community Learning Centre will be closed for the foreseeable future.

Complaints

A number of temporary changes have been made to the corporate complaints process. Read more about the complaints process changes.

Council meeting

All council meetings are cancelled until further notice.

Death registrations

The Register Office is closed to the public. If you need to register a death, please call 01642 729004 to make an appointment. All registrations will be made by telephone appointment only. We'll explain this in more detail when you speak to us.

Environment

The following services are still running:

  • building maintenance
  • school catering
  • alley cleaning
  • emergency highways and streetlight repairs
  • emptying of litter and dog waste bins
  • fly-tipping (will be removed after 72 hours - this protects our crews from coronavirus, which can survive up to 72 hours outside the human body)
  • graffiti removal
  • pest control services
  • highways services including traffic signals, street lighting, and gritting

Grass cutting and town centre mechanical sweepers and general street cleaning have been stopped (although problem areas will be dealt with).

Events

All public events are cancelled until further notice.

Food businesses

Read the Public Protection service update to find out how we're working with food businesses, and what customers should do if they need to speak to us about a food business.

Free school meals

Every school is making its own plan regarding free school meals. Please contact your child's school to find out what their plan is for children who are unable to attend school and are eligible for free school meals.

Funerals

Services in the chapels at Teesside Crematorium are limited to a maximum of 8 people. People attending services must observe social distancing guidance and stand 2 metres apart.

This guidance also applies to burials.

Green waste collections

Fortnightly green waste collections were due to start on April 14 - this has now been put back by a month and will be kept under review.

Household Waste Recycling Centre (HWRC)

Due to excessive demand and queueing at the site, the HWRC is closed until further notice.

Information requests (FOI and Subject Access Requests)

We are still dealing with information requests (Freedom of Information (FOI) and Subject Access Requests) but we may take longer than normal to respond. This is in line with advice from the Information Commissioner.

To find out more about making an information request:

Inquests

All inquests scheduled to take place before 30 April 2020 are cancelled and will be rearranged in the future.

All inquests to be heard with a jury, which are scheduled to take place before 31 August 2020, are cancelled and will be rearranged in the future.

Leisure centres and gyms

All leisure centres and gyms will be closed for the foreseeable future.

Libraries

All libraries will be closed for the foreseeable future.

Marriages

All wedding ceremonies which are booked to take place at the Register Office will be cancelled until further notice. Appointments to give 'notice of marriage' are also cancelled until further notice. If you need help or have any questions, call the Register Office on 01642 729004, or read the full Register Office service update

Middlesbrough House (Customer Centre)

The Customer Centre at Middlesbrough House will be closed for the foreseeable future.

You won't be able to make payment in cash at Middlesbrough House. Read more about changes to payments.

Please use our online systems or online forms to contact us or complete your task if you can. Our phone lines are still operating as normal, but there may be severe delays as we try to deal with the number of enquiries we're getting.

Middlesbrough Theatre

Middlesbrough Theatre will be closed for the foreseeable future.

Read our FAQs about tickets, refunds, and upcoming events.

Alternatively, you can contact the Box Office by emailing boxoffice@middlesbrough.gov.uk or calling 01642 729 729.

Middlesbrough Town Hall (entertainment venue)

Middlesbrough Town Hall will be closed for the foreseeable future. No shows are going ahead.

Read our FAQs about tickets, refunds, and upcoming events.

Alternatively, you can contact the Box Office by emailing boxoffice@middlesbrough.gov.uk or calling 01642 729 729.

Museums

The Captain Cook Birthplace Museum and Dorman Museum will be closed for the foreseeable future.

Newham Grange Farm

Newham Grange Farm will be closed for the foreseeable future. Read our FAQs if you have questions about an annual pass.

Noise complaints

Read the Public Protection service update for advice about making a noise complaint.

Parking

From Tuesday 24 March 2020, there will be no charge to park in any council-run car park. This includes on-street and business parking. View a map of council car parks.

Parks

The following parks are closed until further notice: Albert Park, Fairy Dell, Hemlington Lake, Pallister Park, Stewart Park, and Thorntree Park.

Payments

Middlesbrough House is no longer accepting cash payments. Please pay online using your MyMiddlesbrough account if you can. Read more about changes to payments.

Planning

You won't be able to visit the Planning service in person while the Civic Centre is closed.

You can still view planning applications online 24 hours a day.

If you don't have access to the internet, and need help to view planning-related documents, or need any other help with planning matters, please contact Technical Support by calling 01642 729377 or emailing developmentcontrol@middlesbrough.gov.uk.

Private rented accommodation

Read the Public Protection service update to find out how we're supporting people in private rented accommodation.

Recycling

There are no planned changes to waste and recycling collections. All waste and recycling will be collected as normal. Check when your bins are due for collection.

Register Office

The Register Office is now closed to the public until further notice. Services offered by the Register Office have also been postponed or cancelled. For more information, call the Register Office on 01642 729004, or read the full Register Office service update.

Roadworks

A number of roadworks schemes (including the A66/A171 Cargo Fleet Junction improvements) have been postponed until further notice. The latest updates will be posted on the roadworks page.

Selective Landlord Licensing and tenancy support

Read the Public Protection service update to find out about changes to what the Selective Landlord Licensing team are doing.

South Tees Stop Smoking Service

The South Tees Stop Smoking service is unable to support any new clients, excluding pregnant women, at the moment. The situation is being reviewed and an update will be given when they are sure they can provide support to all other clients safely.

Stainsby Nursery

Stainsby Nursery is closed to all children. For more information, call Stainsby on 01642 354302.

Taxi licensing

We've made some temporary changes to our taxi licensing process as a result of the current coronavirus (COVID-19) outbreak.

Teesside Archives

Teesside Archives will be closed for the foreseeable future.

Town Hall (council offices)

Middlesbrough Town Hall is closed to the public until further notice. The council meeting scheduled for Wednesday 25 March has been cancelled.

Trading Standards

Read the Public Protection service update to find out how to make a report to Trading Standards about goods or services.

Waste and recycling collection

There are no planned changes to waste and recycling collections. All waste and recycling will be collected as normal. Check when your bins are due for collection.