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Coronavirus: FAQs about council services

Business

I'm self-employed / operate my business from home, so I don’t have a business property or business rates account. What help can I expect?

The government has not announced what it will do to support micro-businesses and the self-employed yet. Please contact the National Business Support Helpline:

Phone: 0300 4563565
Emailenquiries@businesssupporthelpline.org
National Business Support Helpline website

COVID-19: support for businesses (GOV.UK)

It's likely that the government will keep updating advice and announcing new business support measures, so keep up to date on our business support page.

I've heard that the government is awarding grants and business rates relief to some businesses. Am I eligible?

There is business rates relief and support grants for most businesses, based on their business rates billing.

Any retail, leisure or hospitality business, regardless of their rateable value, will get a 100% business rates discount for 20/21. This will be applied automatically and you will be sent a new bill. Please ignore your old bill.

Any business (regardless of sector) currently getting Small Business Rates Relief (SBRR), with a rateable value of less than £15,000, can claim a business support grant of £10,000 to help with the operating costs of their business.

Any retail, leisure or hospitality business with a rateable value greater than £15,000, but less than £51,000, can claim a business support grant of £25,000 to help with the operating costs of their business.

Make your claim for a grant

It's likely that the government will keep updating advice and announcing new business support measures, so keep up to date on our business support page.

I think my business might be entitled to a grant under the Business Rates support programme?

Middlesbrough Council is responsible for the grant claims for £10,000 and £25,000 grants. You can make your claim for a grant online. Give us your business details and business rates account number, and we will do the rest. Payments will be made on a daily basis. If you are eligible, submit your claim online. If you are not sure if you're eligible, submit a claim anyway, and we will check your eligibility for you. Payments will be made as a matter of urgency.

Make your claim for a grant

It's likely that the government will keep updating advice and announcing new business support measures, so keep up to date on our business support page.

I have a business with a rateable value greater than £51,000 and it is not in the retail, hospitality or leisure sector. Is any financial support is available for my business?

If you're worried that your business will not be able to cover payment of taxes as a consequence of coronavirus, you can get advice by calling the Tax Helpline on 0800 0159 559.

Tax helpline to support businesses affect by COVID-19 (GOV.UK)

The Coronavirus Business Interruption Loan Scheme (CBILS) is temporarily replacing the Enterprise Finance Guarantee (EFG), and will become available over the coming weeks. It will operate in a similar way to the EFG, and be provided by the British Business Bank. But it will offer more attractive terms for both businesses and lenders, with the aim of supporting the continued financing of UK businesses during the COVID-19 outbreak.

Coronavirus Business Interruption Loan Scheme (British Business Bank)

Culture

I have tickets for a show at Middlesbrough Town Hall/ Middlesbrough Theatre and it's due to take place in the next few months. Will it still be on?

Our venues are currently closed for at least one month. Shows scheduled to take place after that may still go ahead if the venue can open, and the organising partner is able to deliver. Some partners have already taken the decision to reschedule events to later in the year. If you have tickets for these shows, you'll be contacted by our Box Office team about the change of date. Please note, the length of closure will continue to be reviewed in line with national guidance.

I have tickets to a show at Middlesbrough Town Hall/ Middlesbrough Theatre. Will I get a refund?

Our venues are currently closed for at least one month. If the show was due to take place during that time, we are working hard to reschedule the date of the show. If that is not possible, our Box Office team will be in touch with you (using the method of communication you agreed when buying your tickets) to arrange a refund.

I have an annual pass for Newham Grange Farm. Will I get a refund for the time it is closed?

If you have an annual pass, the period of time that your pass is not usable will be added onto the end of your subscription to replace the lost time.

What’s happening to outdoor events?

Events on our land have been suspended up until at least the end of June. We will continue to monitor national guidance relating to mass gatherings, and extend or reduce this period of suspension as needed.

Are the parks open?

All parks are closed. We also recommend that you use social distancing at all times in any open spaces.

Planning service

How can I submit a planning application?

Our Planning Service is running as normal, but there may be some delays. You can submit an application in the usual way - using the planning portal or by post. We are processing applications as normal, but there may be a slight delay in processing those sent by post.

Submit a planning application online.

How can I view a planning application?

Applications can still be viewed online, and comments submitted online or by post. If you have trouble viewing the information, or you need help, please contact a planning officer by phone or email.

Search, track and comment on planning applications online.

Can I speak to a planning officer/get advice?

We are operating our Planning Service as normal and planning officers are available by telephone or email.

Will my building work still be inspected by Building Control?

Following government guidance about staying at home, Building Control will no longer be making site inspections until further notice. If you need an inspection as part of your inspection framework agreement, you should contact Building Control to discuss other means of providing evidence-based compliance, instead of a visual inspection by a Building Control surveyor.

Public Health

How can I access my Health Visiting/School Nursing Service over the next few weeks?

The 0-19 Health Visiting/School Nursing Team wants to make sure all children, young people, and families keep getting the Healthy Child Programme service. But the team must also play its part in reducing the risk of spreading coronavirus within our communities, and protecting the most vulnerable in society. The team aims to keep offering home visits, but they may need to provide an alternative method of contact (not face-to-face), which could include by phone, FaceTime/video calling, and social media.

All the group sessions and activities the 0-19 Team provide will be suspended until further notice. This will include:

  • school nurse drop-ins
  • baby clinics
  • breastfeeding cafes / groups
  • antenatal and healthy weight groups
  • routine school age screening, including vision, audiology, and the National Child Measurement Programme.

Support and advice will be given through the Single Point Of Contact (SPOC), and a Duty Health Visitor or School Nurse:
Phone: 0300 303 1603
Email: hdft.mborohealthychildservice@nhs.net

Your Health Visitor or School Nurse will contact you by phone when you're next due a visit.

Please keep following the national guidance, which can be found at on the government website and NHS website.