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Coronavirus (COVID-19) financial support directory

Restrictions are starting to ease, but you must still remember: Hands. Face. Space. Fresh air. Check the current rules.

General support

Money Saving Expert: coronavirus finance and bills help

Entitled To: what to do if you are affected by Coronavirus

Find out where to get debt advice online or by phone

Provider Phone Email Online
Citizens Advice

Phone (national): 0344 499 4110

Phone (local): 01642 802282

advice@middlesbroughcab.org.uk

Citizens Advice website

Citizens Advice Middlesbrough website

Citizens Advice: Coronavirus - what it means for you

Council Tax

Phone: 01642 726006

Coronavirus and Council Tax, benefits, and Business Rates

Council tax discounts and exemptions

Benefits

Coronavirus and Council Tax, benefits, and Business Rates

Benefit Contact
Attendance Allowance Phone: 0800 731 0122
Community Support Scheme - Middlesbrough Council

Phone: 08081 789 278

ApplyApply for help through the Community Support Scheme online

Employment Support Allowance (ESA) Phone: 0800 169 0310
Personal Independence Payments (PIP) Phone: 0800 121 4433
Universal Credit Phone: 0800 328 5644
Welfare Rights

Phone: 01642 729242

Email: welfarerights@middlesbrough.gov.uk

Rent arrears/concerns

Citizens Advice has advice on what to do if you can't pay your bills because of coronavirus, including rent.

Apply for a Discretionary Housing Payment

Cleveland Housing Advice Centre
Phone: 07539 001287

Housing provider Contact
Affinity Sutton Homes

Phone: 01642 813574

OnlineClarion Housing website

Affinity Sutton Homes - Clarion Housing

Phone: 01642 241387

OnlineClarion Housing website

Anchor - Alderwood Phone: 0808 1024138
Hanover Housing Association Phone: 01642 815414
Home Group

Phone: 03451414663

OnlineHome Group website

The Salvation Army Housing Association

Phone: 0800 9706363

OnlineSalvation Army Housing Association website

Thirteen Housing

Phone: 0300 111 1000

OnlineThirteen Housing website

The William Sutton Housing Association Phone: 01642 818495

Loans

Five Lamps

Budgeting loans (GOV.UK)

Banks/mortgages

Citizens Advice has advice on what to do if you can't pay your bills because of coronavirus, including your mortgage.

Bank Phone number Website
Barclays 0800 1510900 Coronavirus support from Barclays
The Cooperative Bank 0345 7212212 Coronavirus support from The Cooperative Bank
Halifax 0113 242 2229 Coronavirus support from Halifax
HSBC 03457 404404 Coronavirus support from HSBC
Lloyds Bank 0345 6021997 Coronavirus support from Lloyds Bank
Nationwide 0800 464 3050 Coronavirus support from Nationwide

Natwest

01534 282300 Coronavirus support from Natwest
RBS 03457 242424 Coronavirus support from RBS

Santander

0800 389 7000 Coronavirus support from Santander
Yorkshire Bank 0800 456 1247 Coronavirus support from Yorkshire Bank​​

Energy suppliers

Citizens Advice has advice on what to do if you can't pay your bills because of coronavirus, including your utility bills.

Supplier Phone number Website
British Gas 0333 202 9802 Coronavirus support from British Gas
EDF Energy 0333 200 5100 Coronavirus support from EDF Energy
EON UK 0345 052 0000 Coronavirus support from EON
Npower 0800 0733 000 Coronavirus support from Npower
Scottish Power 0800 027 0072 Coronavirus support from Scottish Power
SSE 0345 026 2658 Coronavirus support from SSE
Utilitia Energy 0345 207 2000 Coronavirus support from Utilitia Energy