Sorry, you need to enable JavaScript to visit this website.

Contact Social Services

Emergency phone numbers


Emergency services - police, fire, ambulance or coastguard 999
Fire brigade text number 07718 999999
Middlesbrough Council out of hours emergency line
(For calls of an emergency nature which can't wait until the next working day, for example, fallen trees, severe flooding and dangerous buildings. For emergency social care calls, see the section below.)
01642 726050
You may also be able to get information and advice via Cleveland Police (@ClevelandPolice), Cleveland Fire Brigade (@ClevelandFB), and Middlesbrough Council (@MbroCouncil) on Twitter.

Policing and safety

Cleveland Police (non-emergencies) 101

Middlesbrough Council Neighbourhood Safety Team

Check the Neighbourhood Safety Team page for the details of your ward's officer.

Middlesbrough Council Street Wardens 01642 228500
Crimestoppers (non-urgent crimes) 0800 555 111


Environment Agency floodline​

Sign up for flood alerts to be aware of the potential for flooding before it happens.

0345 988 1188

Water, gas and electricity

Power cut 105
Gas leaks or emergencies 0800 111 999
Gas textphone/minicom 0800 371 787
Northumbrian Water (water or sewage) 0345 717 1100


NHS 111
Connect 01642 726009
Telecare 0800 587 5184

Social care

Child social care emergencies (office hours) 01642 130700
Child social care emergencies (out of hours) 01642 524 552
Adult social care emergencies (office hours)

01642 065070

Adult social care emergencies (out of hours)

01642 524 552

Mental health emergencies

If you've already hurt yourself, go straight to A&E (Accident & Emergency)
If you're about to hurt yourself or someone else 999
If you're having a mental health crisis and need to know where to go 111

If you've already been given a Crisis Line number, call it

If you already have a care plan, follow the plan


The Samaritans helpline is open 24 hours a day and is free to call

116 123


Homelessness service 0300 111 1000