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Contact Social Services

Emergency phone numbers

England is now in lockdown again. A number of businesses must close and there are more restrictions on meeting people. Find out what this means for you.

Emergencies

Emergency services - police, fire, ambulance or coastguard: 999

Fire brigade text number: 07718 999999

Middlesbrough Council out of hours emergency line: 01642 726050
(For calls of an emergency nature which can't wait until the next working day, for example, fallen trees, severe flooding and dangerous buildings. For social care emergencies, see the 'social care' section below.)

You may be able to get information and advice via Cleveland Police (@ClevelandPolice), Cleveland Fire Brigade (@ClevelandFB), and Middlesbrough Council (@MbroCouncil) on Twitter.

BBC Tees radio (95 FM), BBC Look North, and ITV Tyne Tees may also provide information.

Policing and safety

Cleveland Police (non-emergencies): 101

(In an emergency always call 999.)

Middlesbrough Council Street Wardens: 01642 228500

Crimestoppers (non-urgent crimes): 0800 555 111

Anti-terrorism hotline: 0800 789 321

Flooding

Environment Agency floodline​: 0345 988 1188

Sign up for flood alerts to be aware of the potential for flooding before it happens.

Water, gas and electricity

Power cut: 105

Gas leaks or emergencies: 0800 111 999

Gas textphone/minicom: 0800 371 787

Northumbrian Water (water or sewage): 0345 717 1100

Healthcare

NHS: 111

(In an emergency always call 999.)

Connect: 01642 726009

Telecare: 0800 587 5184

Social care

Child social care emergencies:

  • during office hours: 01642 130700
  • out of hours: 01642 524 552

Adult social care emergencies:

  • office hours: 01642 065070
  • out of hours: 01642 524 552

Out of hours means between the hours of 5pm and 8:30am Monday to Friday, and all day on weekends and Bank Holidays.

Mental health emergencies

If you've already hurt yourself, go straight to A&E (Accident & Emergency)

If you're about to hurt yourself or someone else: 999

If you're having a mental health crisis and need to know where to go: 111

If you've already been given a Crisis Line number, call it.

If you already have a care plan, follow the plan.

The Samaritans helpline is open 24 hours a day and is free to call: 116 123

Homelessness

Homelessness service: 01642 726800

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