We're redesigning our services for some of Middlesbrough's most vulnerable people, to make it easier for them to access help from the following support services:
- domestic abuse
- substance misuse
We know that many people who need our support have multiple issues and are likely to need help in a number of different areas. So, we're developing a new integrated service delivery model to make sure that our service-users can get the right support, at the right time, and that no one is turned away.
In the future we'll be working more closely with our partners from health, the police, and a range of other agencies, in a way which will make a really positive difference, particularly to some of the most vulnerable people in our communities.
Our new model of delivery will provide our service-users with access to safe, effective, and timely support to meet their needs, from a range of services, giving them more choice and helping them to make positive changes in their lives. We also want to help our service-users to develop their independence and resilience, which can stand them in good stead for the rest of their lives.
The procurement process has been delayed due to COVID-19 and the timeline for the development of the new service will be updated in due course:
- February - TBC 2020 - service providers will be invited to tender to deliver their specialist services (further information is available below)
- TBC 2020 - tenders will be evaluated
- TBC 2020 - the contract to deliver the services will be awarded
- April 2021 – the new services will be in place
Please note, there is currently no change to the support provided for homelessness, domestic abuse and substance misuse. If you're currently a service-user of any of these services you'll be contacted well in advance of any potential changes to your support providers.
Information about support currently available is available here: