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Homelessness, domestic abuse, and substance misuse integrated service

We're redesigning our services for some of Middlesbrough's most vulnerable people, to make it easier for them to access help from the following support services:

  • homelessness
  • domestic abuse
  • substance misuse

We know that many people who need our support have multiple issues and are likely to need help in a number of different areas. So, we're developing a new integrated service delivery model to make sure that our service-users can get the right support, at the right time, and that no one is turned away.

In the future we'll be working more closely with our partners from health, the police, and a range of other agencies, in a way which will make a really positive difference, particularly to some of the most vulnerable people in our communities. 

Our new model of delivery will provide our service-users with access to safe, effective, and timely support to meet their needs, from a range of services, giving them more choice and helping them to make positive changes in their lives. We also want to help our service-users to develop their independence and resilience, which can stand them in good stead for the rest of their lives.

The procurement process has been delayed due to COVID-19 and the timeline for the development of the new service will be updated in due course:

  • February - TBC 2020 - service providers will be invited to tender to deliver their specialist services (further information is available below)
  • TBC 2020 - tenders will be evaluated
  • TBC 2020 - the contract to deliver the services will be awarded
  • April 2021 – the new services will be in place

Please note, there is currently no change to the support provided for homelessness, domestic abuse and substance misuse. If you're currently a service-user of any of these services you'll be contacted well in advance of any potential changes to your support providers.   

Information about support currently available is available here:

Are you a service provider interested in tendering for the new integrated commissioning model of support for those with homelessness, domestic abuse, and substance misuse needs?

If so, in order for your organisation to get more information, you'll need to register with NEPO. Registration with NEPO is free and your company profile will be immediately available for opportunities managed by over 30,000 buyers from over 400 private, public sector, and third sector organisations. You can register via the Nepo website.

Once you've registered, as part of your company profile you can select your preferred opportunity areas of interest, along with geographical locations to which you can supply your goods and services. Overnight, your interests will be matched against the latest published opportunities and you will be notified by email. The email will contain links to review, and if you wish, express your interest in each of the opportunities.

Please note - once you've registered with NEPO you'll also be able to access further information from our recent market information event, available within the 'Opportunities' section.