Many people are disturbed in their home by noise, and people have different tolerances or sensitivity to particular types of noise. Some noise from your neighbours is to be expected. There are no legal standards for levels of noise, or times when noise must be controlled.
In most cases, problems with noise can be sorted out by contacting the person causing the disturbance. They may respond better to a polite word or letter from you, rather than an official approach from the council. If a noise disturbance cannot be resolved informally, or trying to resolve it informally is not possible, you can request that we investigate the matter for you.
We can investigate noise which unreasonably interferes with the use or enjoyment of your property. This is known as a 'statutory nuisance'. We must have enough evidence of the impact the noise is having, and proof that you have a legal right to enjoy the property which is being affected by the noise. Evidence includes witness statements including the dates, times, type, and impact of the noise, and may also include sound recordings taken using specialised sound monitoring equipment.
We do not investigate one-off noise nuisances (like a party) because they do not last long and have a limited impact.
If you and the person who is causing a noise disturbance live in social housing, you must contact your housing provider directly. They will investigate your complaint.
Anyone who causes a statutory noise nuisance may be served with an Abatement Notice. Breaching the notice is a serious offence which can lead to prosecution. Before a decision is made to prosecute, evidence of the breach is needed. This includes witness statements and usually recordings of sound levels. Legal action cannot be taken for anonymous complaints, or complaints where a witness is not willing to give evidence in court.
To make a complaint about domestic noise, please use Report It. Choose the location you'd like to make a report about, either by finding it on the map or typing in the postcode, then on the next page, use the tick boxes to say what type of noise it is.