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The Hub Line

National lockdown: Stay at home. You must not leave your home unless necessary. Find out what you can and cannot do.

The Hub Line is a new and free telephone service which will allow Middlesbrough residents to take more control of their welfare, wellbeing and work affairs by providing a direct line to multiple government departments, agencies, providers and local support services. The service is easy to use as all phone numbers have been pre-programmed into the telephone handsets and no appointment is needed to use the service.

The Hub Line service is available in the following Community Hubs: 

To access the service, lift the handset and press 11 followed by:

01 - DWP / Jobcentre Plus (new claims only)
02 - DWP / Jobcentre Plus (existing claims only)
03 - Jobcentre Plus (to query an existing appointment only)
04 - Child Benefit helpline
05 - Tax Credits helpline
06 - Council Tax and Housing Benefit (Middlesbrough Council)
07 - Carer's Allowance Unit
08 - Personal Independence Payment (new claims only)
09 - Personal Independence Payment (existing claims only)
10 - Welfare Rights Service (Middlesbrough Council)
11 - Universal Credit (DWP)
12 - Homeless Team
13 - Disability Living Allowance (DLA)
14 - Confidential benefit fraud helpline
15 - Middlesbrough Citizen's Advice
16 - Middlesbrough Foodbank
17 - PeoplePlus (Jobcentre Plus Work Programme)
18 - Triage (Jobcentre Plus Work Programme)
19 - Children's Social Care
20 - Middlesbrough Community Learning

Please note that this is a restricted service which does not allow phone calls to any numbers which are not already assigned to the handsets. Access to the service may be restricted or unavailable between 12pm - 2pm, when some centres may be closed for lunch.

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