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The Hub Line

The Hub Line is a new and free telephone service which will allow Middlesbrough residents to take more control of their welfare, wellbeing and work affairs by providing a direct line to multiple government departments, agencies, providers and local support services. The service is easy to use as all phone numbers have been pre-programmed into the telephone handsets and no appointment is needed to use the service.

The Hub Line service is available in the following Community Hubs: 

To access the service, lift the handset and press 11 followed by:

01 - DWP / Jobcentre Plus (new claims only)
02 - DWP / Jobcentre Plus (existing claims only)
03 - Jobcentre Plus (to query an existing appointment only)
04 - Child Benefit helpline
05 - Tax Credits helpline
06 - Council Tax and Housing Benefit (Middlesbrough Council)
07 - Carer's Allowance Unit
08 - Personal Independence Payment (new claims only)
09 - Personal Independence Payment (existing claims only)
10 - Welfare Rights Service (Middlesbrough Council)
11 - Universal Credit (DWP)
12 - Homeless Team
13 - Disability Living Allowance (DLA)
14 - Confidential benefit fraud helpline
15 - Middlesbrough Citizen's Advice
16 - Middlesbrough Foodbank
17 - PeoplePlus (Jobcentre Plus Work Programme)
18 - Triage (Jobcentre Plus Work Programme)
19 - Children's Social Care
20 - Middlesbrough Community Learning

Please note that this is a restricted service which does not allow phone calls to any numbers which are not already assigned to the handsets. Access to the service may be restricted or unavailable between 12pm and 2pm, when some centres may be closed for lunch.