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Privacy Notice - Adult Social Care

Who are we and what do we do?

Middlesbrough Council, Adult Social Care and Health Integration, social work and allied health professional assessment teams.

We provide information and advice for people with adult social care needs and their carers to help them connect to public health, voluntary and community agencies. Where people require more intensive support we can provide an assessment of their needs and put them in touch with more specialist health and social care agencies and providers.

This notice is supplementary to the Middlesbrough Council Privacy Notice available on the Council Website.

What type of personal data do we collect and how do we collect it?

What personal data do we collect?

We will collect the following information to help us identify who you are and how we can support you to improve your situation. 

  • Name
  • Contact details (postal address including post code, telephone number, email address, etc.)
  • Date of birth
  • Proof of identity
  • Country of origin and/or nationality
  • National Insurance Number
  • National Health Number
  • Ethnicity, gender, sexual orientation, religious belief
  • Financial income and disregarded
  • Information about your situation to identify your eligibility for adult social care support.
  • Medical information from general practitioners or specialists.

How we collect your personal data

We may collect your personal data in a number of ways, for example:

  • When you contact us through our adult social care access points either by telephone or e-mail or;
  • Through our online citizens portal via the council web site or
  • When you complete customer satisfaction surveys that we can use for performance purposes (although you are not obliged to respond to them).
  • When you apply for a Blue Badge.
  • We may gain information from third parties (someone requesting support on your behalf), or other organisations and agencies who may feel you require support. 

How the law allows us to use your personal information

We have a legal obligation to use your personal information in order to provide you with our services and, ensure we safeguard those who we support so that we can provide you with treatment and additional management of those services.

What is your personal data used for?

  • To provide you with a range of services and support tailored to meet your identified needs, and to develop and improve services;
  • To ensure that the information we hold about you is kept up-to-date;
  • To deal with any problems or complaints that arise in relation to the services you receive;
  • For assessment and analysis purposes to help improve the operation of our service;
  • Manage those services we provide to you;
  • Train and manage the employment of our workers who deliver those services;
  • Help investigate any worries or complaints you have about your services;
  • Keep track of spending on services;
  • Check the quality of services; and
  • To help with research and planning of new services

Will your personal data be shared?

Information may be shared with, (and we receive information from) a wide number of other organisations to make sure the service or support provided meets your individual needs and is of a high quality.

We may also enter into specific information sharing arrangements with partners such as local authorities where it would support our statutory functions. Any information sharing is managed in accordance with relevant privacy and data protection legislation.

  • Blue Badge system
  • Children database
  • Community nurse
  • Dentist
  • Fire brigade
  • General practitioner (GP)
  • Health visitors
  • Health services / NHS Trusts
  • HM Coroner
  • Home Office
  • Housing providers
  • Independent Providers
  • Occupational Therapists (OT)
  • Other councils (Local Authorities)
  • Police
  • Reablement
  • Social workers

How do we keep your personal data secure?

The security of your personal information is important to us. This is why we follow a range of security policies and procedures to control and safeguard access to and use of your personal information.

How long will we keep your personal data?

After we deliver a service to you, we have to keep your information to record what has been delivered. The type of service will determine how long we keep it for different services. This ranges from months for some records to decades for more sensitive records.

The retention periods for this service are as follows:

  • Personal identifiable data such as your name, date of birth, address, postcode, telephone number and e-mail;
  • Assessment of your needs, which includes details about what your life is like now, the areas of your life that you are experiencing problems with and a plan of how we can help you to live the life you want.
  • Ethnicity, gender, sexual orientation, religious belief.
  • Details of your financial income so that we can work out how much of a contribution you will have to pay towards your care and support.

All of the above will be kept for 8 years after date of death or end of a service.

  • Mental health assessment to identify the support you may need to stay well.

Mental health records will be kept for 20 years after treatment or 8 years after death.

  • Blue Badge applications, including refused applications.

The above Blue Badge applications will be kept for 3 years.

  • Disabled Facilities Grants, Financial Assistance packages and minor adaptations / repairs financial information.

The above financial records including loan agreements will be retained for a maximum of 10 years following the expiry of the grant condition period.

Is your personal data processed overseas?

We do not send your personal information outside of the European Economic Area to be processed.


We will only send you information about our services and/or products if you have agreed for us to do so or we are sending you information in relation to similar services you have received in the past.  You can opt out of this at any time by letting us know by unsubscribing or replying with your request.

What are your information rights?

Your Information Rights are set out in law and, subject to some exceptions, you have the:

  • Right to rectification - to ask for information to be corrected
  • Right to erasure - to have your personal data deleted
  • Right to object - to how your data is used
  • Right to restriction - to request limits on how your data is used
  • Right to portability - to request that we move your data to another organisation
  • Right of subject access - to request a copy of data the Council holds about you

Making a complaint

If you have a concerns about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner's Office. Visit the website of the Information Commissioner's Office.


If you would like to discuss anything in this privacy notice or your information rights, please contact:

The Data Protection Officer
Middlesbrough Council
PO Box 500, Middlesbrough, TS1 9FT
Phone: 01642 245432