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Privacy Notice - Psychology Service

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Who are we and what do we do?

When a teacher or education professional wants additional help to support a child or young person they can contact the Psychology Service. The Psychology Service collects the personal information of the child or young person in order to deliver a range of services to help the teacher or other educational professional to support the child or young person to meet their educational needs.

The information you provide is important to us and will ensure that we are able to make sure we are giving the right level of support to young people.

The Psychology Service collects the personal information of the child or young person in order to deliver a range of services to help the teacher or educational professional to achieve their desired educational and/or social and/or emotional outcomes. If you do not provide us with your personal information, then we may not be able to provide what we feel to be the best level of support for your child. If at any point you no longer wish to engage with us, we will stop providing this service.

What type of personal data do we collect and how do we collect it?

The type of information we collect may include:

  • child or young person’s name, date of birth, address
  • contact details of all those with parental responsibility
  • characteristics such as ethnic group or home language
  • academic attainment or developmental milestones including the rate of progress over time
  • physical, emotional and social development and health needs
  • school attendance
  • information about the nature, extent and context of any special educational needs, including details of any medical diagnosis
  • information relating to intervention and support over and above that which is usually provided in schools or colleges
  • any additional personal information that is necessary for us to complete our assessments  and provide you with the service that you require.

How the Law allows us to use your personal data

When we collect and process personal information in relation to an Education Health and Care Assessment or as part of a Consultation to a setting, school, or college, we are doing so as part of our public duties under Article 6 part (e) and Article 9 part (g) of the General Data Protection Regulation.

The legislation and guidance that allows us to do this in the UK includes, but is not limited to:

When giving advice to an Education Health and Care assessment, we collect and process information to deliver our statutory duties towards children and young people with special education needs (SEN) or disabilities.

When providing Consultation to a setting, school, or college, we collect and process information to help identify effective strategies, equipment, programmes or other interventions to enable a child or young person to make progress towards desired learning and development outcomes. 

What is your personal data used for?

  • We use this personal data to ensure that we:
  •  are able to identify and assess any special educational needs;
  • can support the development of an action plan; or
  • provide advice to an Education, Health and Care Plan assessment.

Following consultation with parents or carers, teachers, educational professionals, the service may be required to undertake some, or all, of the following processes:

  • consultation with those involved with your child’s development to devise an action plan;
  • review an agreed action plan;
  • direct assessment with and observation of your child;
  • intervention to support your child;
  • provide written advice to a formal assessment known as an Education, Health and Care assessment;
  • assess the quality of our services; and
  • evaluate and improve our policies.

Will your personal data be shared?

We will only ever share your information with other education, health or social care providers, when they are involved in supporting your child’s direct care.  When we do this we will always be open and transparent about this and will always consult with you first.

We also share information with settings, schools, colleges or other institutions at your request under Sections 33, 39 and 40 of the Children and Families Act 2014.

We are required to discuss with you what information you are happy for us to share with other agencies. A record will be made of what information can be shared and with whom.

Your information will also be used to produce statistics and analyse the service we provide.  It will also allow us to make informed decisions, for example, the funding of services or to assess the performance of staff.  In most cases this information will be anonymised and will not identify you. We will therefore use your information to:

  • audit how well our services are meeting needs.
  • improve service planning and customer experience.
  • share depersonalised statistical data locally (within our organisation or with partners) and nationally.  This data sharing helps to develop national policies, manage local authority performance, administer and allocate funding and identify and encourage good practice

How do we keep your personal data secure?

We use a range of appropriate measures to ensure that your data is stored securely and only accessible by those who need to access it. We also have a retention schedule and related processes in place to ensure that data we no longer require is either deleted from our systems or made sensitive.

How long will we keep your personal data?

We will only hold your personal information for as long as necessary for business purposes or if we are required to keep it by law. Your information will be held until your child reaches the age of 31 or for 75 years if they have been a child in care to a Local Authority.

Is your personal data processed overseas?

No, your information is not transferred abroad. If you moved abroad and requested that information be sent to the new education authority or educational institution, we would arrange for it to be sent provided you give written consent.


We will only send you information about our services and/or products if you have agreed for us to do so or we are sending you information in relation to similar services you have received in the past.  You can opt out of this at any time by letting us know by unsubscribing or replying with your request.

What are your information rights?

Your Information Rights are set out in law and, subject to some exceptions, you have the:

  • Right to rectification - to ask for information to be corrected
  • Right to erasure – to have your personal data deleted
  • Right to object – to how you data is used
  • Right to restriction – to request limits on how your data is used
  • Right to portability – to request that we move your data to another organisation

You have the right to ask us to stop processing your personal data which will result in the removal of the contract as we must ensure we have your correct information in order to facilitate the programme. 

You also have the right to request a copy of the personal information that the Council holds about you (subject access request) by visiting the data protection page.

Making a complaint

If you have a concerns about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner's Office. Visit the website of the Information Commissioner's Office.


If you would like to discuss anything in this privacy notice or your information rights, please contact:

The Data Protection Officer
Middlesbrough Council
PO Box 500, Middlesbrough, TS1 9FT
Phone: 01642 245432

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