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Privacy Notice - South Tees Youth Offending Service

There will be a change to your usual bin collection day on week commencing Monday 30 May, due to the extra Bank Holiday. Our crews will be working between Monday to Thursday and all refuse collections that week will move a day forward. View your bin collection calendar.

Who are we and what do we do?

South Tees Youth Offending Service (STYOS) is part of the Prevention and Partnerships Section of Middlesbrough Council. STYOS is responsible for delivering youth justice services in Middlesbrough and Redcar and Cleveland.

What type of personal data do we collect and how do we collect it?

  • Information about you, including your name, address, date of birth and contact details. This information helps us to meet part of our statutory duties
  • Information about your family
  • Information about how you have offended and where relevant anyone you have harmed
  • Information from other agencies in the criminal justice system, Police, Courts, Young People’s Custody Service, other YOS and local authorities
  • Information from Children’s Social Care Services
  • Information to help us work with you to prevent further offending including from education, health services and any other agency you are working with.

How we collect your personal data

  • Referrals from the Police and Courts
  • Update information from Young People’s Custody Service
  • Information you provide including self-assessment and feedback on your experiences with us
  • Third party information to help us arrange interventions to meet your needs

How the law allows us to use your personal information

The Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR) provides the framework for us to gather personal information.

Our processing is necessary for compliance with our legal obligation under the Crime and Disorder Act and other legislation for the performance of a task to be carried out in the public interest or in the exercise of an official duty.

We also collect special category data on racial or ethnic origin and health, we do this to meet our obligations as social care provider and social protection law.

What is your personal data used for?

We use the information we collect about you to help us to:

  • Assess you to understand your needs
  • Identify what work we need to do with you to meet your needs
  • Work with other services to help you to meet your needs
  • Keep information up to date and relevant to your situation
  • Improve the quality and effectiveness of the services we offer

Will your personal data be shared?

Relevant information about you will be shared to other services in order to assist us to provide support to meet your needs. These services will include:

  • Children’s Social Care
  • Schools, Colleges and Training Providers
  • Police, Courts and the Crown Prosecution Service
  • Health Services providers, including CAMHS and substance misuse services
  • Other services who we feel would be able to assist us to meet your needs, voluntary sector services, charities etc.

How do we keep your personal data secure?

All the information we receive about you is sent to us using secure electronic systems, including secure email and encrypted systems.

The information we collect on you is stored in our Electronic Case Management Systems which can only be accessed by registered users through the Middlesbrough Council Secure Network. All users are assigned a username and password to access the systems.

Where we are required to share information with other services we do this using secure email or encrypted communication systems.

All of our staff are trained in how they should handle information and how to report should something go wrong.

How long will we keep your personal data?

After we deliver a service to you, we have to keep your information as a business record of what was delivered. The type service will determine how long we have to keep it. Middlesbrough Council’s corporate retention guidelines show how long we keep this information:

  • For young people’s youth justice case files we would destroy this information when you reach your 25th birthday or 10 years from your last contact with us
  • If you are a Looked After Child we would destroy this information when you reach your 75th birthday, or in the event of you die before you reach the age of 18 years, 15 years from this date
  • If you are classed as a Schedule 1 offender, we would retain this information for 70 years and then pass on to an archivist

Is your personal data processed overseas?

The company which provides our case management system is based in Dublin Republic of Ireland. However they do not retain any information and all of our files are maintained and supported in the Middlesbrough Council Network.


We will only send you information about our services and/or products if you have agreed for us to do so or we are sending you information in relation to similar services you have received in the past. You can opt out of this at any time by letting us know by unsubscribing or replying with your request.

What are your information rights?

Your Information Rights are set out in law and, subject to some exceptions, you have the:

  • Right to rectification - to ask for information to be corrected
  • Right to erasure - to have your personal data deleted
  • Right to object - to how your data is used
  • Right to restriction - to request limits on how your data is used
  • Right to portability - to request that we move your data to another organisation
  • Right of subject access - to request a copy of data the Council holds about you

Making a complaint

If you have a concerns about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner's Office. Visit the website of the Information Commissioner's Office.


If you would like to discuss anything in this privacy notice or your information rights, please contact:

The Data Protection Officer
Middlesbrough Council
PO Box 500, Middlesbrough, TS1 9FT
Phone: 01642 245432