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Middlesbrough Staying Put Agency shortlisted for ‘Agency of the Year’ Award

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Middlesbrough’s Staying Put Agency have been nominated and shortlisted for Home Improvement Agency of the Year at the National Healthy Housing Awards 2021. This year’s ceremony will take place on Monday 13th December at the National Football Museum in Manchester.

The well-established Home Improvement Agency was started in 1991 and works with social care and other organisations to provide a service to help older people, people of all ages with disabilities and those who are otherwise vulnerable to remain and live more independently in their own homes and to stay connected to their local community.

They deliver core services such as the provision of adaptations, handyperson service, advice and support coupled with complementary services such as winter warmth measures, digital inclusion and community support.

The Stay Safe, Stay Warm, Stay Well, Stay Connected mantra underpins services around safeguarding adults, enhancing quality of life and in the delaying and reducing need for care and support.

The last 18 months have been the most challenging period in the Staying Put Agencies history. In addition to continuing to deliver essential frontline services, the Agency provided an inspiring and dedicated response to support the residents of Middleborough throughout the pandemic.

Alongside delivering 9716 agency assistances across core services, staff supported with the setup and day to day management of the Middlesbrough Council PPE-Hub, made over 2,500 welfare calls to support vulnerable customers, delivered 540 food parcels at the height of the pandemic, whilst the Handyperson’s Team was relied upon to deliver an immediate response to hospital discharge.

Suzanne Hodge, Middlesbrough Council’s Prevention and Support Services Lead Officer said: “At a time of potential risk and uncertainty we saw selfless determination from our frontline workers as our essential social care services continued to be delivered and individuals took on new roles and duties in order to help with our response to the pandemic. The agency became unified under a single purpose to support our most vulnerable residents at a time of great crisis.”

For more information and to discuss help available, call the Staying Put Agency on 0800 5875 184, email or visit us online at