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Adult social care comments and complaints

We make every effort to provide you with high quality services that meet your needs. We encourage any compliments, comments and complaints as they help us to improve our services.

If you're not satisfied with the service you've received from us, we hope that first you'll talk to the member of staff concerned, or their manager. This may quickly get the problem resolved to everyone's satisfaction. 

If you'd like to make a complaint regarding a care home, a personal care agency, or an enablement and support agency, please contact them directly.

Compliments, complaints and comments form

If you feel that speaking to the staff member or their manager hasn't solved the problem, we have a formal complaints procedure.

To make a complaint you can use our online comments form. The form can also be used to pay a compliment, or give us any other comments.

Alternatively, please contact:

Complaints Manager
Phone: 01642 729815
Post:
Middlesbrough Council
PO Box 503 
Town Hall
Middlesbrough 
TS1 9FX

We'll investigate the issues you raise and try to:

  • resolve your complaint as quickly as possible
  • tell you what we've done or will do
  • put right any mistakes

Read our complaints procedure in full.

For more information on how to comment on our services please read our complaints, compliments and comments booklet, call us on 01642 726004 or email socialservices@middlesbrough.gov.uk

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