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Our policies and procedures

Description of information Cost (£) Format Contact details
Access to records. You and your social services file £10 for Hard Copy Online
Hard Copy
Information Governance Officer
2nd Floor, Civic Centre
Middlesbrough Council
Telephone: (01642) 728305
Advocacy for Children, Young People and their Families Policy and Guidance Free Electronic
Hard Copy

Children Families and Learning
Commissioning & Resources

Captain Cook Birthplace Museum - Potential Risks or Hazards for Groups Visiting CCBM Free Hard copy The Captain Cook Birthplace Museum,
Stewart Park,
Marton,
Middlesbrough
TS7 8AT.
Telephone:(01642) 311211
www.captcook-ne.co.uk
Community Support Policy Free Online Housing Benefits
Telephone: (01642) 726005
Council Constitution Free Online Democratic Services 
PO Box 503
Town Hall
Middlesbrough
TS1 9FX
Telephone: (01642) 729738
Compliments, Comments and Complaints about the Council Free Online Performance and Partnerships
Telephone: (01642) 729817/72940
Complaints, Compliments and Comments about Social Care Free Hard Copy and Online Complaint Team
PO Box 506,
Civic Centre
Middlesbrough
TS1 9GA
Telephone: (01642) 729709 / 729817 / 729815
Corporate Sustainability Policy Free Online Performance and Partnerships
Telephone: (01642) 729210
Town Hall Customer Service Expectations Promise Free Electronic
Hard Copy
Culture & Tourism,
1st Floor, Civic Centre,
PO Box 503,
TS1 9FX.
Telephone: (01642) 729042
Customer Contact Strategy Free Online Performance and Partnerships
Telephone: (01642) 729210
Data Protection Free Online For information
Email: foi@middlesbrough.gov.uk  or
Telephone: 01642 728420
Data Quality Policy Free Online

Performance and Partnerships
Email: performance@middlesbrough.gov.uk

Discretionary Housing Payment Policy Free Online Housing Benefits
Telephone: (01642) 726005
Development Control - Code of Practice Free Printed Development Control
Telephone: (01642) 729377
Development Control Charter Free Online Development Control
Telephone: (01642) 729377
Dorman Museum Access Statement Free Online Dorman Museum,
Linthorpe Road,
Middlesbrough,
TS5 6LA
Dorman Museum Hazard Identification for school visits Free Online Dorman Museum,
Linthorpe Road,
Middlesbrough,
TS5 6LA
Enforcement Policy Free Hard Copy Public Protection
PO Box 505
Civic Centre
Middlesbrough
TS1 9FZ
Family Network Carers Policy Free Electronic
Hard Copy
Children Families and Learning
Safeguarding & Intervention
Freedom of Information Free Online Performance and Partnerships
Telephone: (01642) 729696
Involving Children & Young People in Decision Making (Guidance) Free Electronic
Hard Copy
Children's Trust
Inclusion Policy - Feb 08 Free Electronic
Hard Copy
Children Families and Learning
Achievement & Inclusion
Key Stage 2 & 3 Transition Policy Free Electronic
Hard Copy
Children Families and Learning
Achievement & Inclusion
Local Policy Guidance on Substance Misuse - Initial Assessment Framework in Middlesbrough Free Electronic
Hard Copy
Children Families and Learning
Safeguarding & Intervention
Minimum Standard for Customer Care Free Online Performance and Partnerships
Telephone (01642) 729210
Monitoring Pupil Attainment - Primary Free Electronic
Hard Copy
Children Families and Learning
Achievement & Inclusion
Monitoring Pupil Attainment - Secondary Schools Free Electronic
Hard Copy
Children Families and Learning
Achievement & Inclusion
Middlesbrough Museums Collection Management Plan Free to inspect or £5 for a hard copy Available to inspect or
Hard Copy
Dorman Museum,
Linthorpe Road,
Middlesbrough,
TS5 6LA
Middlesbrough Parking Strategy 2009-2014 Free Online

Middlesbrough Parking Strategy 2009-2014

Transport and Design Services
4th Floor
Vancouver House
Gurney Street
Middlesbrough
Telephone: (01642) 728134

Parking annual reports Free Online

Parking annual report 2015-2016

Parking annual report 2014-2015

Parking annual report 2013-2014

People Strategy Free Online Performance and Policy
Telephone: (01642) 729223
Person Education Plans - Guidance Notes for Completion Free Electronic
Hard Copy
Children Families and Learning
Safeguarding & Intervention
Policy & Procedural Guidance for Responding to Unaccompanied Asylum Seeking Children Free Electronic
Hard Copy
Children Families and Learning
Safeguarding & Intervention
Policy and Guidance Relating to Financial Assistance for Care Leavers Free Electronic
Hard Copy
Children Families and Learning
Safeguarding & Intervention
Records Management  Policy Free Electronic          Hard Copy

Democratic Services
Organisation and Governance
Telephone: (01642) 729809

Regeneration Diversity Action Plan Free Hard copy The Captain Cook Birthplace Museum,
Stewart Park,
Marton,
Middlesbrough
TS7 8AT.
Telephone:(01642) 311211
www.captcook-ne.co.uk
Risk Management Strategy Free Online Performance and Policy
Telephone: (01642) 729223
Safeguarding the Unborn Baby Primary Protocols for Substance Misusing Mothers Free Electronic
Hard Copy
Children Families and Learning
Safeguarding & Intervention
Special Guardianship Policy Free Electronic
Hard Copy
Children Families and Learning
Safeguarding & Intervention
Strategic Framework - Behaviour & Attendance Free Electronic
Hard Copy
Children Families and Learning 
Achievement & Inclusion
Strategic Framework - Special & Additional Needs Free Electronic
Hard Copy
Children Families and Learning 
Achievement & Inclusion
Supporting School Self Evaluation & Achievement Free Electronic
Hard Copy
Children Families and Learning
Achievement & Inclusion
Theatre Hire Charges Free Electronic
Hard Copy
Theatre Management
Telephone: (01642) 824490/358066 
Email: david_lindsey@middlesbrough.gov.uk
Town Hall Hire Charges Free Electronic
Hard copy
Town Hall,
Albert Road,
Middlesbrough,
TS1 2QQ.
Telephone: (01642) 729808
Transition Planning Process for Young People with Special Needs in Middlesbrough - A Guide for Professionals Free Electronic
Hard Copy
Children Families and Learning
Achievement & Inclusion