Your rubbish and recycling will be collected on the day shown in your bin collection calendar.
If your bin hasn't been emptied, it might be because you put it out on the wrong day or at the wrong time. You must put your bin out by 7am. You can look up your bin collection calendar to find out which day to put your bin out. Collection days sometimes change over Christmas or if there's a Bank Holiday. Make sure to look carefully at your calendar so you don't miss these changes. We always make it clear on our website about any changes happening over Christmas.
We often don't empty a bin because you've left out more rubbish than we can collect. For example, you've left extra bin bags beside the black (rubbish) wheeled bin. If this happens, it's up to you to make sure your rubbish is presented in the right way. We won't collect it until it is.
Sometimes we're not able to empty your bin because of something unavoidable, like a bin lorry breaking down, dangerous driving conditions like heavy snow, or problems on the road like an accident. If this happens, we do our best to empty the missed bins as soon as possible afterwards, usually the next day.