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Report missed bin collection

Your rubbish and recycling should be collected on the day shown in your bin collection calendar.

Occasionally, collections are missed because of operational issues, like one of our bin lorries breaking down. When this happens we'll do our best to empty these missed bins at the earliest possible opportunity.

You can report a missed bin collection online.

If your bin hasn't been emptied, it might be because you've put out more rubbish than we're able to collect. The lid of your bin should be fully closed, and you shouldn't have left any excess waste (black bags etc.) next to the bin.

If you do have extra waste this can be taken to the Household Waste Recycling Site at Haverton Hill, or you can book a collection of household items (which is a chargeable service).

If you put your bin out after the collection on your road has taken place, we'll collect it as soon as possible, but this may be on the next collection day.

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