How to book
The booking system is easy to use. Go to the HWRC online booking website, scroll down and you'll see a calendar of appointments. There are only 10 slots available for each half hour booking - if all 10 have already been booked, you'll need to choose a different time.
It is one booking per resident. If you make multiple bookings, they will be cancelled. Please be respectful of other residents who will also want to book appointments.
Important - read this before making a booking
To make a booking, you must enter the following information into the booking form:
- full name
- email address (so we can send you confirmation and reminder emails)
- phone number
- postcode (enter this in the note field of the booking form) - you will need to bring proof of your postcode when you visit the HWRC
- vehicle registration number (enter this in the note field of the booking form)
If you don't give all the required information, your booking will be cancelled.
Once you've booked
Once you've booked your slot, you'll get a confirmation email. It'll also include a link you can use to cancel your booking if you need to.
The email will come from Reservio (firstname.lastname@example.org), and the subject will be 'HWRC appointment'.
We'll send you a reminder email the day before your appointment.
Social distancing of at least 2 metres will be strictly enforced at all times while you're at the HWRC. We have a zero tolerance policy against people who are not social distancing - you will be asked to leave the site.
We have a zero tolerance policy against people who are abusive to HWRC staff - you will be asked to leave the site.
Your booking will be for a half hour slot - e.g. 8am to 8:30am. Please be on time for the start of the slot (e.g. 8am) and make sure you leave by the end of the slot (e.g. 8:30am).
Only cars are allowed at the HWRC. Vans, commercial vehicles, or any trailers aren't allowed.
Only one person is allowed per car. Please make sure that you're able to unload and move your waste items alone. You won't be able to bring anyone with you, and HWRC staff will not be able to help you.
Blue Badge holders may be accompanied by one family member.
Household Waste Recycling Centre, Haverton Hill Road, Billingham, TS23 1PY
The Household Waste Site is open every day except Christmas Day, Boxing Day, and New Year's Day, during the following hours:
Summer (1 April to 31 October): 8am to 7pm
Winter (1 November to 31 March): 8am to 6pm
What can be recycled
Materials which can be taken for recycling to the Household Waste Recycling Centre:
- Batteries and car batteries
- Building materials
- Chemicals (household and garden)
- Clothes and textiles
- Electrical items
- Fluorescent tubes
- Food tins and drink cans
- Fridges and freezers
- Garden waste
- Glass bottles and jars
- Low energy light bulbs
- Mobile phones
- Newspapers and magazines
- Plastic bottles
- Scrap metal
- Tapes and discs
- Telephone directories
- TVs and computer monitors
- Wood and timber
There are special rules for taking asbestos to the Household Waste Recycling Centre. Find out more about taking asbestos waste to the HWRC.
This site is not open to commercial vehicles, traders, or landlords. Residents using vans or trailers need a permit before visiting the site. There are restrictions on the number of visits that can be made annually by vans and trailers. Please call the Environment Contact Centre on 01642 726001 to request a permit.
Commercial vehicles, traders, and landlords should visit the Environment Agency website for advice about their waste disposal needs.
For further details about the site, please visit the Suez website.