Sorry, you need to enable JavaScript to visit this website.

Special Education Needs

Coronavirus (COVID-19) home to school transport FAQs

There will be a change to your usual bin collection day on week commencing Monday 30 May, due to the extra Bank Holiday. Our crews will be working between Monday to Thursday and all refuse collections that week will move a day forward. View your bin collection calendar.

Will staff be wearing PPE when my child returns to school in September 2021?

All our in-house drivers and Passenger Assistants have been issued PPE (personal protective equipment) which includes face masks and gloves. You may want to talk to your child and explain this to them.

We've asked the operators of private vehicles to increase their cleaning regime before any of our children or staff board their vehicles. Please get in touch with the Integrated Transport Unit on 01642 343447 if you want to discuss your child’s individual needs.

Will my child be required to wear a face covering?

If your child is aged 11 or over, and they attend a mainstream school, they'll need to wear a face mask or covering unless they are medically exempt.

We ask for parents/carers to make sure their child has their face covering on before boarding the vehicle, and that they have washed or sanitised their hands. Passengers will not be allowed to travel if they do not have their face covering for the whole of their journey to and from school.

Passengers will not be allowed to travel if they do not have a valid bus pass for their allocated bus. 

If your child has a proven medical condition which stops them from wearing a face covering or mask, please speak to their school in the first instance, and then to the Integrated Transport Unit.

Children who have a SEND/EHCP are exempt and do not need to wear a face covering.

Will the council provide face coverings?

The council will not be providing face coverings for children who travel or receive travel assistance for home to school transport.

My child has a high temperature, will they be able to go to school?

Please check the government website for the latest advice and guidance on coronavirus symptoms.

If your child presents at the school bus or other home to school transport vehicle with coronavirus symptoms, such as a high temperature (based on the latest government guidance), they will not be allowed to travel. Check with your child’s school whether they'll be allowed to attend school.

It will be your responsibility as a parent/carer to make travel arrangements for your child to get to and from school for as long as they have symptoms. 

Why isn’t there any social distancing on my child’s school bus?

The government removed the need for social distancing for all children travelling on designated school transport, on 2 July 2020.

Can I take my child to school during coronavirus and keep my child’s place on the school bus?

As the parent/carer of a child who is eligible for home to school travel assistance, it's your choice whether or not you accept our offer of travel assistance.

Please contact the Integrated Transport Unit to discuss any suspension of this offer during the coronavirus period.

My child is shielding at present? What do I need to do when they are due to return to school?

Government guidance on shielding has changed, and your child is now not required to shield. You can find the latest government guidance on coronavirus on GOV.UK, or you can speak to your child's medical professional. Please update us as necessary.

More information

For questions not related to coronavirus, please check our home to school transport FAQs.

To reduce the risk of coronavirus spreading, the Integrated Transport Unit is not able to deal with face-to-face enquiries. Please do not try to visit Resolution House to speak to us during this time. You can get in touch with us by email:

  • For students who attend a special school, college, base unit, setting, or have an EHCP/SEND needs, please email
  • For students who attend a mainstream school and your query is about travel assistance, please email