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Connect (personal alarm service)

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Imagine not having to worry, knowing you're not alone and that help is always there.

What Connect is

Connect offers emergency help and support 24 hours a day, 365 days a year. It's simple to use and gives you added security and peace of mind. The service is committed to supporting people across Middlesbrough, helping them to remain safe and independent in their own homes.

Who Connect is for

Connect can help if you:

  • feel vulnerable
  • feel unsafe at home
  • have a disability
  • have a medical condition
  • care for someone

Sometimes you just need to know that someone is there for you or your loved one if they're needed.

How Connect works

All equipment installed in your home allows you to alert our Contact Centre, if you have an emergency that you need help with. The Contact Centre is located in Middlesbrough.

Once the call is activated you can communicate with the customer advisors using the built-in speaker-phone. They will assist you in the best possible way.


Alarm unit - landline required

Connect alarm units are specifically designed to raise an alarm call from anywhere in your home by simply pressing the personal alarm pendant or the large illuminated red button on the unit.

Connect alarm units allow hands-free communication between you and the Contact Centre operator when an alarm call is raised.

Connect can also hold a key for you in our secure safe or arrange for a key safe to be installed.

IP unit - no landline required

The IP unit works exactly the same way as our original alarm units except you don’t need to have a phone line in place.

An alarm can be raised from anywhere in your home by simply pressing the pendant or the large red button on the unit.

IP units allow hands free communication between you and the Contact Centre operator when an alarm is raised.

How to get Connect

For more information, call the Connect service on 01642 726009. Staff are available 24 hours a day, 7 days a week, to answer all your questions. They can also arrange to visit you and demonstrate the service for free.

Alternatively, you can complete the online Connect request form and one of our staff will call you to discuss the Connect service.


  • Alarm unit (landline required) - £4.29 per week
  • IP unit (no landline required) - £5.37 per week

If you receive Pension Credit - Guaranteed Credit, there is currently no charge for the service.

You'll be provided with:

  • free installation
  • Connect equipment
  • 24 hour emergency response service, should you need it

We can also offer:

  • Additional pendants - £1 per week (IP unit and alarm unit)
  • Daily assurance call - 85p per call
  • Key holding - 60p per week
  • Key safe installation - contact the Staying Put Agency on 0800 587 5184


We also offer a range of Telecare equipment, which makes it possible for people to maintain an independent and dignified life in their own home. Read more about the Telecare service.

What our customers say about Connect

"Words cannot express my gratitude to the two ladies who responded to my dad’s emergency call in the early hours of Friday morning. It was quite a traumatic experience, not only for my husband and me, but also or more so for my dad. You kept him calm and comfortable, and the kindness continued when the paramedics arrived. Many, many thanks to you both and to anyone else at the Centre involved in the kindness and care shown to my father and me. Thank you all once again."

"I just wanted to express my gratitude for all the help and support my husband and I have received from all of you. Every one of you who have answered my calls for help have arrived quickly and with unfailing good humour, and I really don’t know what we would do without you, it is a wonderful service. So thanks once again for all you do for us."

"It’s a very good service and I feel at ease knowing you are just a ding dong away."

"It gives my daughter peace of mind when she goes out as I can ring for help if needed till she comes back."

"He doesn't use it often but when he needs them the response is quick."

"It’s very easy to use and I feel better to know it’s there."

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