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Staying Put Agency

Staying Put Agency logo

Middlesbrough Staying Put Agency (SPA) is a home improvement agency. We offer specialist support and advice to older people, disabled people, and people on low incomes, to help them maintain, adapt, and improve their homes.

We run the Middlesbrough Handyperson Service, which offers essential repairs and adaptations, including minor plumbing and joinery repairs, grab rails, stair rails, and half steps.

We can also help take the worry out of organising house repairs, adaptations, or improvements with our private works service. We'll talk to builders on your behalf, and make sure the work is of a high standard.

We're here to make sure that vulnerable, disabled, and older people are not the victim of unqualified 'cowboy' builders, who carry out poor quality and unnecessary work. We work with Cleveland Police and Trading Standards to stop and catch these people. Find out what to do if you have problems with your home improvements.

Please note, if you're a social housing tenant, you should contact your landlord about adaptations or major repairs. Your landlord is responsible for making sure your home is kept warm and well-insulated in winter.

If you're worried about anti-social behaviour, please contact the Neighbourhood Safety Team.

The Staying Put Agency holds the Home Improvement Agency Quality Mark, which means we offer excellent care to our customers. All of our caseworkers are properly qualified, and we listen to what you have to say, and give you a choice about the help you get. We involve important people in your life, like your family, in decisions if you want. The Quality Mark also means the service is well run, keeps staff and customers safe, and keeps your records secure.

The Staying Put Agency is part of Middlesbrough Independent Living Services.

Our services

We have a wide range of in-house services, as well as a close network of partners. By taking a joined-up approach, we can offer a care and support package which gives consideration to each individual's housing, health, wellbeing, and quality of life needs.

Major adaptations service

Our major adaptations service offers help through the Disabled Facilities Grant. This could include installing low-level access showers, stairlifts, hoists, through-floor lifts, or access ramps. We work with an occupational therapist to assess your needs to make sure you get the most suitable adaptations. ► Find out more about the major adaptations service.

Middlesbrough handyperson service (minor adaptations)

Our handyperson service supports residents to stay healthy, safe, and secure in and around the home. We support with the installation of minor adaptations to lessen the chance of injury and to improve security, including key safes, and grab rails and stair rails to help prevent falls. We also provide practical and reliable help with small jobs and minor repairs. ► Find out more about Middlesbrough handyperson service.

Private works

We offer a project management service to help with building and home improvement works. We can take away the stress and worry of organising works in your home, and we'll make sure that any works are done to a high standard. ► Find out more about the private works service.

Caseworker team

Our caseworker team offers a wide range of information to help people keep living independently in their own homes. They help to address poor housing through advice and support, including home assistant loans and renovation grants. ► Find out more about the caseworker team.

Seasonal support

Our winter warmth programme supports affordable warmth and helps to tackle fuel poverty. Our summer support includes raising awareness of the dangers of dehydration, and steps to take to beat the summer heat. ► Find out more about seasonal support.

Assistive technology service

We offer a range of technology to help people to keep living independently and safely in their own home, and allowing them to access their local community. Our equipment includes falls sensors, door alarms, and GPS trackers. ► Find out more about the assistive technology service.

Staying included

The staying included service helps you to live your life by giving you more control, more choice, and the ability to find the right solutions for you. We help to form a partnership between you, community organisations, adult social care services, and health services. ► Find out more about staying included.

Kids home zone

Kids home zone offers physical preventative measures in the home and garden which promote safe play and reduce accidents for young children. The service also gives advice and guidance to parents and carers about the importance of improving safety in the home. ► Find out more about kids home zone.

Middlesbrough hoarding service

Middlesbrough hoarding service provides practical, hands-on support and expert advice to those affected by hoarding disorder. We support both the individual and their family, helping them to recognise the problem, declutter their home, and reconnect with their family, friends, and the community. ► Find out more about Middlesbrough hoarding service.

Hospital to home

Hospital to home offers hospital-based support, focussing on reducing admissions and readmissions to hospital, and making sure patients are discharged in a timely way. We can offer support with adaptations, housing repairs, and assistive technology to make sure patients are returning home to a safe and warm home. ► Find out more about hospital to home.

Rekindle service (digital inclusion)

The rekindle service helps elderly and disabled people improve their ability to access the internet and online services. Our support can include basic digital upskilling and improving your confidence in going online, help to find the right device for you, as well as help to access important services online, and staying in touch with family and friends. ► Find out more about the rekindle service.

Greggs Fund (white goods and furniture)

The Greggs Fund offers grants to individuals and families in extreme financial need. Grants can be used to buy things like essential furniture, beds/bedding, household safety equipment, and white goods (for example, fridge or microwave). ► Find out more about the Greggs Fund.

Case studies

Read more about some of the residents we've helped in our case studies.

Get in touch to find out how we can help. Our friendly staff are available from 8:30am to 5pm (Monday to Thursday), and 8:30am to 4:30pm (Friday). You can:

Middlesbrough Independent Living Services banner linking to the Middlesbrough Independent Living Services page