Worried about a child

Information for professionals and volunteers

This page is for professionals working with or caring for children and young people in an employed or voluntary capacity. This includes people whose role brings them into contact with children infrequently or on an ad hoc basis such as members of the emergency services. It also includes a wide variety of people in a caring capacity such as foster carers, childminders and youth workers.

This section is also about sharing information in order to help you and assist all professionals in safeguarding and promoting the welfare of children and young people.

Safeguarding children and young people procedures

Safeguarding children is everyone's responsibility and the Tees (Hartlepool, Middlesbrough, Redcar & Cleveland, and Stockton on Tees) Local Safeguarding Boards (LSCBs) bring together people who work with children and their families to ensure that the safety and welfare of children is at the heart of their work. LSCBs lead the work to safeguard children across the region, and their aim is to make sure that those who work with children and their families do it well and keep children safe.

Useful phone numbers

Useful contact details
Organisation Phone number
Alcohol / drug advice 01642 221484
Arch North East, rape and sexual abuse counselling and advisory service 01642 822331

0800 1111

Cleveland Police 101 (non-emergency)
Middlesbrough's Family Information Service

01642 354200

My Sisters' Place

01642 241864

NSPCC 24 hour helpline

0808 800 50000


01642 217777

Victim Support, Middlesbrough 0303 040 1099

Useful websites

Anti-bullying network

Barnardo's children's charity

CEOP child protection centre

Department for Education


Online safety advice

UK Council for Child Internet Safety (UKCCIS)

Useful publications

Core standards for child protection conferences

e-safety strategy (MSCB in association with Hartlepool, Redcar & Cleveland and Stockton LSCBs)
(Read more about e-safety.)

Guidance on early help and statutory assessments

Guide to developing a child protection policy and practice guidance for private and voluntary organisations

Managing allegations against staff, carers and volunteers working with children

Middlesbrough thresholds of need document

MSCB Learning and Improvement Framework

Multi–agency information sharing protocol

NSPCC children viewing pornography report (full)

NSPCC children viewing pornography report (summary - suitable for viewing by children and young people aged 13+)

NSPCC online safety resources Resources for police forces and others 2015

Report on children who go missing from care


If you need advice or information, or have any suggestions about how we can improve these pages, please contact:


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