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Accessibility statement

1. Using this website

This website is run by Middlesbrough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  • View the website using any device e.g. Mobile phone, Tablet, Desktop computer
  • View any videos that we add to this website, ensuring they are accessible to all with audio or written alternatives available where required
  • View and understand content where we use colour. We will ensure that colours used have a sufficient colour contrast

AbilityNet has advice on making your device easier to use if you have a disability.

2. How accessible is this website?

Most of this website is compliant with the W3C WCAG 2.1 AA accessibility standard. However, there are some parts of this website that are not fully accessible:

  • Pages with embedded maps using our ESRI Maps product (these maps cannot be read by a screen reader)
  • Most of our older pdf documents
  • Images containing text without an alternative
  • The moving logo in the footer of this website should stop moving when clicked or hovered over
  • Certain parts of the website (contents of the footer) cannot be accessed by a screen reader
  • Users that increase font size to 200% can’t read all content on screen due to the ‘rate this page’ feature
  • A HMTL sitemap is not present
  • Heading sizes used on certain pages of this website are not applied consistently
  • Buttons used on this website are not done so consistently to carry out an action
  • Certain pages of this website are more difficult to read than they should be
  • Users do not have the option to decide if they want cookie to be set

3. What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording:

We’ll consider your request and get back to you within 10 working days.

4. Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Digital team by emailing the issue to

5. Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

6. Technical information about this website’s accessibility

Middlesbrough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed under section two of this page.

7. Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages. 

The accessibility regulations don’t require us to fix PDFs or other documents published before September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old issues of the Love Middlesbrough magazine. 

Any new PDFs or Word documents we from this point forwards will now meet accessibility standards.

8. How we test this website

This website is tested every 7 days. The tests are carried out by the Middlesbrough Council Digital Team using Site Improve's accessibility reports and other online accessibility reporting tools. Required changes that are discovered as a result of these tests will be implemented within two months.

9. What we are doing to improve accessibility

Our accessibility road map below shows how we aim to improve accessibility across this website.


Target fix date

Provide relevant guidance for those using a screen readers where embedded maps have been used. This guidance will explain the contents of the map.

September 2020

Make our PDF's accessible. All PDF's will be scanned using an accessibility checker. Information will either be transferred into a webpage instead of the PDF or the PDF document will be made fully accessible.

September 2020

Ensure that a screen reader can access and read aloud all elements of this website, including the footer September 2020
We will make available a HTML site map from the footer of this website to help residents find the content they are looking for. September 2020
We will ensure that headings and titles used across the website are set up correctly using appropriate H1 to H6 heading sizes. September 2020
We will ensure the consistent use of button across the website that are fully accessible September 2020
We will improve the readability of this website. This will be through the use of plain English and bite sized chunks of text without unnecessary use of jargon  September 2020

The below items we previously identified as not being accessible have now been fixed. 

The following elements have been fixed in relation to accessiblity

Fixed date

Fixed - Images containing text will be replaced with accessible images. Any text that is vital to the reading of a page will be available for a screen reader to access, any images that have text included will be removed or replaced.

Fixed March 2020

Fixed - We will remove the moving logo in the footer of our website and replace this with a static image Fixed February 2020
Fixed - Remove the 'Rate this page' function that is in place on the right of every page on this website. This will enable users who need to enlarge the text of the page to read all content. A link to give feedback will be made available within the contact us page.  Fixed February 2020
Fixed - Add the ability to opt in for cookies to be set on this website. The website will still be fully accessible despite a resident not agreeing for cookies to be set Fixed in April 2020

This statement was prepared on 16/10/2019. It was last updated on 16/06/2020.

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