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Accessibility statement

The risks of coronavirus remain high. To keep everyone safe, please stay cautious. Get the latest information about coronavirus.

1. Using this website

This website is run by Middlesbrough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  • View the website using any device eg Mobile phone, Tablet, Desktop computer
  • View any videos that we add to this website, ensuring they are accessible to all with audio or written alternatives available where required
  • View and understand content where we use colour. We will ensure that colours used have a sufficient colour contrast

AbilityNet has advice on making your device easier to use if you have a disability.

Please note this website may not function correctly if you are using an older browser ie Internet Explorer. It is recommended if you are using Internet Explorer that you instead use Google Chrome or Microsoft Edge.

2. How accessible is this website?

This website is partially compliant with the W3C WCAG 2.1 AA accessibility standard. The issues listed below do not currently meet the required accessibility standard:

  • Some PDF documents are not fully accessible.

3. What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording:

We’ll consider your request and get back to you within 10 working days.

4. Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Digital team by emailing the issue to

5. Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

6. Technical information about this website’s accessibility

Middlesbrough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed under section two of this page.

7. Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). 

The accessibility regulations don’t require us to fix PDFs or other documents published before September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old issues of the Love Middlesbrough magazine. 

Any new PDFs or Word documents we add to this website from this point forwards will meet accessibility standards.

8. How we test this website

This website is tested every 7 days. The tests are carried out by the Middlesbrough Council Digital Team using Site Improve's accessibility reports and other online accessibility reporting tools. Required changes that are discovered as a result of these tests will be implemented within two months.

9. What we are doing to improve accessibility

Our accessibility road map below shows how we aim to improve accessibility across this website.


Target fix date

Some PDF documents on this website are not fully accessible. View a list of inaccessible PDF documents. We are working through this list to make all documents accessible. If you are unable to view a document due to accessibility reasons contact and we will try to assist you.  March 2022

The below items we previously identified as not being accessible have now been fixed. 

The following elements have been fixed in relation to accessibility

Fixed date

Fixed - Images containing text have been replaced with accessible images. Any text that is vital to the reading of a page has been made available for a screen reader to access, any images that have text included have been removed or replaced.

Fixed March 2020

Fixed - We have removed the moving logo in the footer of our website and replaced this with a static image Fixed February 2020
Fixed - We have removed the 'Rate this page' function that was in place on the right of every page on this website. This element was previously preventing users on the website from enlarging text and being able to read the website content correctly. Instead of the rate this page function a link to give feedback has been made available within the contact us page.  Fixed February 2020
Fixed - The ability to opt in for cookies to be set on this website has been added. The website remains fully accessible whether a user chooses to accept cookies or not. Fixed in April 2020
Fixed - Headings and titles used across the website are set up correctly using appropriate H1 to H6 heading sizes. Fixed in August 2020
Fixed - Accessible buttons have been used consistently across this website Fixed in August 2020
Fixed - We have improved the readability of this website. This is through the use of plain English and bite sized chunks of text without unnecessary use of jargon  Fixed in August 2020
Fixed - The website now enables a screen reader to access and read aloud all elements of this website, including the footer Fixed in August 2020
Fixed - All PDF's on this website which have been created or added since September 2018 are accessible. Fixed in September 2020
Fixed - The search button now has an accessible name assigned  Fixed in October 2020
Fixed - Heading elements used throughout the website have been re-added in sequential order, this can makes the website easier to use for those using assistive technology Fixed in April 2021
Fixed - The latest news block on every page of this website has been rebuilt with best practice in mind meaning the website is easier to use for those using a screen reader Fixed in April 2021
Fixed - The website was difficult to operate when viewed at 400% zoom. Changes have been made to the header of the website and the sizing of elements. The website can now be viewed at 400% zoom. Fixed November 2021
Fixed - The search field was not built for best practice and those using assistive technology could struggle to operate it. A development change has been made so the search field on this website autocompletes Fixed November 2021

This statement was prepared on 16/10/2019. It was last updated on 05/11/2021.