ACT (Accessing Change Together) is here to help anyone who needs support with domestic abuse, homelessness, or substance use. We know that people have different needs, so the support you get will depend on your circumstances.
ACT is an integrated service, which means that lots of support services are working together to help you. This makes it easier for you to get the right support. It also means you don't have to repeat yourself, because any provider you work with will have access to your information.
How can I get help?
If you need help with domestic abuse, substance use, or housing, we can help.
If you need help but it's not urgent, email accessingchangetogether@middlesbrough.gov.uk.
If you need help urgently, call 01642 726800. You can also call us if you do not have an email address.
Our phone lines are open:
- Monday: 8:30am to 5pm
- Tuesday: 8:30am to 5pm
- Wednesday: 10am to 5pm
- Thursday: 8:30am to 5pm
- Friday: 8:30am to 4:30pm
- Saturday and Sunday: closed
If you need help with domestic abuse outside of our opening times, call the National Domestic Abuse Helpline on 0808 2000 247. It's free, confidential, and open 24 hours a day. If you're in danger, call 999. If you're not able to speak, press 55 when you're prompted to.
If you need help with your mental health or suicidal thoughts, call the Samaritans on 116 123 (24 hours a day, 365 days a year), or the National Suicide Prevention Helpline UK on 0800 689 5652 (6pm to 12am, 365 days a year).
What happens when I get in touch?
When you contact us, our trained customer advisers will be able to decide on the right team to support you.
If they cannot help you straight away, they'll set up a phone appointment or face-to-face meeting to get you the help you need.
If ACT is not able to help, the adviser will tell you about other organisations which may be able to help you.