When you contact us, you'll speak to the adult social care duty team first. They'll take some basic details, then give these to the sensory support officer, who will contact you to do a more detailed assessment. An assessment involves talking to you about yourself and the help you need.
It will include topics like:
- what is important to you
- what help you need to make decisions about your life
- which tasks you need support with - for example, getting up in the morning, washing and dressing, preparing meals, getting out and about in the community, carers support
- carers - for example, if you have a relative or friend who provides informal carer support, or you have - or need - formal carer support with tasks like meals and bathing
The assessment will help the sensory support officer to decide on the best support for you.
If you need an assessment with a social worker, for example if you need care from a care agency, we'll send your details to the social work team. They'll work with you to do a care needs record assessment. As part of the care needs record assessment, the social worker will ask you about how much money you have. This is to help decide how much you might be charged for the care you get.
If you're worried that you (or someone you know) may be experiencing - or are at risk of - abuse, harm, or neglect you must tell us as soon as possible. Contact adult social care by calling 01642 065070 or emailing the access and safeguarding team at email@example.com. Outside of office hours, you can call the emergency duty team on 01642 524552.