How will I know I've had a Housing Benefit overpayment?
If you've been paid too much Housing Benefit (an overpayment), we'll send you an invoice telling you how much you need to pay back.
How long do I have to repay my Housing Benefit overpayment?
You must pay the full amount back within 14 days of receiving the invoice.
If you can't repay it, you must contact us straight away so we can arrange repayments which suit your financial circumstances. You can contact the Overpayment Recovery Section via email to email@example.com or by calling 01642 726562.
What if I don't repay my Housing Benefit overpayment?
If you don't pay the full amount on the invoice, or don't contact us, within 14 days of receiving the invoice, we'll send you a reminder notice.
What if I don't pay after I get a reminder notice?
If you fail to pay, and don't contact us, within 14 days of receiving the reminder notice, we'll send you a final demand.
What if I don't pay after I get a final demand?
If you don't repay the full Housing Benefit overpayment within 14 days of receiving the final demand, the debt will be passed to a debt recovery service who will try and recover the money from you. This could result in further costs and you having to pay back more.
We may decide to recover the money via the County Court; this could mean a deduction is made from your earnings.
If you're receiving benefits, we can ask for part of the money to be paid to us instead. This could result in a third of your weekly income being deducted until the overpayment has been repaid in full.