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Make a Universal Credit claim

Universal Credit will start from the date you make your claim. It will only be backdated in exceptional circumstances so don't delay making your claim - you will lose money.

Apply for Universal Credit

You'll need to make a claim for Universal Credit online.

If you don't have access to a computer or the internet, you may be able to use a computer at Middlesbrough House, a library, or your local Jobcentre Plus. A map showing public computer facilities in Middlesbrough can be found at the bottom of the page. Please note, access may be limited.

If you need help making your claim you can also come to the Customer Centre at Middlesbrough House, where a member of staff will help you. Please make sure you bring all your documentation with you.

You can also make a claim over the phone by calling the Universal Credit helpline on 0345 600 0723 or by textphone to 0345 600 0743.

Before you start

It will take between 20 and 40 minutes to make the claim online. Make sure you have enough time to complete the application and that you have the following information before you start as you can't save your application and return to it later:

  • Your National Insurance Number
  • Details of the bank, building society or Credit Union account you Universal Credit should be paid into
  • Your rent agreement (if you have one)
  • Details of your savings or other capital
  • Details of any income that's not from work (eg from an insurance or pension plan)
  • Details of any other benefits you're getting

Next steps

After you've made your claim you'll be asked to attend an interview at Jobcentre Plus.

Please note, Universal Credit is not paid by Middlesbrough Council. If you have any questions about the amount of Universal Credit you receive or how it's paid, you should contact the Universal Credit helpline on 0345 600 0723.

Find out more about Universal Credit.

Public computer access in Middlesbrough

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