If you've reported anti-social behaviour and you're not happy with the response you've had, or the behaviour has not stopped, you can request an ASB Case Review.

The ASB Case Review (previously known as the Community Trigger) asks agencies to review their response to anti-social behaviour you've reported. Agencies means organisations like the police and the council.

It is not a complaints process.

Who can ask for an ASB Case Review?

You can ask for an ASB Case Review if you've made three or more separate reports about the same problem in the past 6 months to Middlesbrough Council, Cleveland Police, or a registered social housing provider (like Thirteen Housing or Habinteg).

We also accept requests for an ASB Case Review on your behalf. For example, a request made by a family member, friend, carer, councillor, local MP, or other professional. They must have your written consent before making a request.

We do not accept anonymous requests.

Apply for an ASB Case Review

The quickest way to ask for an ASB Case Review is by filling in the online form.

If you're struggling to use the online form, you can get a paper copy of the application form instead. Just ask the receptionist at any of our Community Hubs and libraries. Make sure you check the opening times before you visit. Once you've filled in the form, you can return it to the reception desk at any hub or library. The form includes instructions about how to fill it in and return it.

What happens next

We'll confirm that we've received your request within 3 working days.

We'll review your request, along with partners like Cleveland Police.

This might include a meeting with partners to discuss the anti-social behaviour, and any actions which have been considered or taken in response.

The review will look at how agencies have responded to your reports of anti-social behaviour, and if necessary will make recommendations on how the problem can be solved.

We'll provide feedback on your ASB Case Review request within 15 working days.

More information

• Information on ASB Case Reviews from the Anti-social Behaviour, Crime and Policing Act 2014 legislation
• 2013 summary report on the use of the community trigger process