The Community Trigger is a process you can use to ask agencies to review their response to anti-social behaviour you've reported.
You can use the Community Trigger if you've made three or more separate reports about the same problem in the past six months to Middlesbrough Council, Cleveland Police, or your landlord.
You can also use the Community Trigger if more than one individual, business or community group has made five or more reports about the same problem in the past six months to Middlesbrough Council, Cleveland Police, or your landlord.
You can use the Community Trigger on behalf of someone else if you have their written consent. No anonymous requests to activate the trigger will be accepted.
How to use the Community Trigger
You can call the Community Trigger helpline on 01642 727722. You'll be able to speak to someone between the hours of 8:30am and 5pm (Monday to Thursday), and 8:30am to 4:30pm (Friday). If you call at any time outside of these hours, you'll be able to leave a message on an answerphone.
Alternatively, you can email the Community Safety Team on email@example.com, or write to Middlesbrough Community Safety Team, Grove Hill Community Hub, Bishopton Road, Middlesbrough, TS4 2RP.
We'll confirm that we've received your request within three working days.
The Community Trigger is used to make sure there's a review when cases have been reported and no action has been taken. It's not a complaints procedure. A meeting will take place between appropriate agencies to discuss the anti-social behaviour, and which actions have been considered and taken. The group will review how partners responded and make recommendations on how the problem can be resolved. You'll get feedback from the review meeting within 15 working days.