The Community Trigger is a process you can use to ask agencies to review their response to the anti-social behaviour you have reported.
You can use the Community Trigger if you have made three or more separate reports regarding the same problem in the past six months to Middlesbrough Council, Cleveland Police or your landlord. The trigger can also be activated if more than one individual, business or community group has made five or more reports about the same problem in the past six months to Middlesbrough Council, Cleveland Police or your landlord. You can activate the trigger on behalf of someone else if you have their written consent.
You can call the Community Trigger telephone line on 01642 728750. Please note this line is only manned Monday to Thursday 8.30am to 5pm and 8.30am to 4.30pm on a Friday. Outside of these hours there is an answerphone facility available.
Alternatively you can complete the online referral form or write to Middlesbrough Neighbourhood Safety Team, 3rd floor Vancouver House, Gurney Street, Middlesbrough TS1 1QP. No anonymous requests to activate the trigger will be accepted. You will receive acknowledgement of your case within three working days.
The Community Trigger is designed to ensure that there is a review where cases have been reported and no action has been taken. It is not a complaints procedure. A meeting will take place between appropriate agencies to discuss the anti-social behaviour, and which actions have been considered and taken. The group will review how partners responded and make recommendations on how the problem can be resolved. You will receive feedback from the review meeting within 15 working days.