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Fuel poverty and energy saving

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Do you need help with a broken or inefficient heating system? Do you need help with insulation?

If you answered yes, you could get help through the Energy Company Obligation (ECO) scheme. It's a government scheme, led by the private sector, not the council.

Details of companies in Middlesbrough who might be able to help are listed below. Please contact them directly.

Please note, not all boilers or insulation measures are free of charge, and we recommend getting quotes from more than one company.

0800 Repair Arktek Group Ltd. GRS Insulation Ltd IHI Ltd.

County Durham

Phone: 0800 030 6040


0800 Repair website


Phone: 0191 516 6911


Arktek website


Phone: 01642 433287

GRS Insulation website


Phone: 01642 988656


IHI Ltd. website

Free independent affordable warmth advice

Middlesbrough Environment City is a local charity which can provide free independent affordable warmth advice.

The Affordable Warmth Team can give support and advice face to face or by phone on the following:

  • tariff checks and switching
  • understanding smart meters
  • damp and condensation
  • understanding your energy bills
  • fuel debt repayment advice
  • Warm Home discount applications

Call the Affordable Warmth Team Freephone 0800 304 7084 or email

Energy Company Obligation (ECO) scheme

The Energy Company Obligation (ECO) scheme aims to help residents who are living in fuel poverty, on low income, and vulnerable to the effects of living in a cold home.

Councils are now able to determine which homes are eligible by using a new 'flexible eligibility' mechanism (ECO Flex).

The measures deliverable through ECO Flex are as follows:

  • cavity wall insulation
  • loft insulation
  • inefficient heating replacements
  • solid wall insulation

Middlesbrough Council updated Statement of Intent (September 2020)

ECO Flex LA declaration form

ECO Flex referral declaration form