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Telecare Service

The risks of coronavirus remain high. To keep everyone safe, please stay cautious. Get the latest information about coronavirus.

What is Telecare?

Telecare is peace of mind for you and your loved ones. It is a way of managing the risks of a person living at home. It can help you live independently in your own home, with the peace of mind that you have equipment in place to help you if it's needed.

Telecare equipment includes a range of sensors, detectors, monitors, and alarms tailored to your needs. These include motion sensors that will detect if you've fallen, sensors to detect environmental dangers such as fire or gas, sensors which detect when a door has been opened, or bogus caller alarms.

The Telecare sensors will raise an alarm at the local contact centre if there's an emergency.

How does it work?

The Telecare alarm is fitted at the telephone point. A mains power supply is also needed.

If a sensor is triggered, it will put a phone call through the unit to the contact centre. You'll be connected to an experienced advisor. They work 24 hours a day, 7 days a week, to give you the help and support you need.

The advisor will attempt to speak to you. If they don't get a response, or it's an emergency, they'll get you the right help.

How much does Telecare cost?

You may be asked to contribute towards paying for the Telecare service. It will depend on your financial situation.

Who would benefit from Telecare?

Anyone might benefit from the Telecare service, in particular:

  • older or vulnerable people
  • someone with a disability, to support them to live at home independently
  • a person being discharged from hospital

How can you get Telecare?

You'll need to be assessed for the service and the equipment. Contact Social Services by calling 01642 065070 or emailing

If it's needed for a hospital discharge, the Staying Put Agency has a caseworker based at the hospital who will be happy to come and speak to you. Contact the Staying Put Agency on 01642 729526 or 07789 744531, or email


You may also be interested in the Connect Service, which provides emergency help and support 24 hours a day, seven days a week. Lots of people can benefit from Connect. It can help if you feel vulnerable or unsafe at home, have a disability or medical condition, or care for someone. ​Find out more about Connect.