| Form name | Dec 2022 - Nov 2023 | Feb 2022 - Nov 2022 | Feb 2021 - Jan 2022 | Dec 2020 - Jan 2021 |
| All revenues and benefits online forms | 4.3 (increased satisfaction) | 4.2/5 | 4.1/5 | 4.2/5 |
| Benefits - appeal or request for a review | 4.3 (increased satisfaction) | 3.4/5 | 3.9/5 | 3.9/5 |
| Benefits - application for financial support with moving house | 4.3 (decreased satisfaction) | 4.6/5 | 4.8/5 | 4.7/5 |
| Benefits - cancel a benefit | 3.6 (decreased satisfaction) | 5/5 | 3.8/5 | 3.8/5 |
| Benefits - change of capital | 5 (increased satisfaction) | 4/5 | 3.2/5 | 3.2/5 |
| Benefits - change of household | 4 (increased satisfaction) | 3.9/5 | 4/5 | 3.9/5 |
| Benefits - change of income | 4.1 (decreased satisfaction) | 4.3/5 | 3.9/5 | 4/5 |
| Benefits - Discretionary Housing Payment | 4 (decreased satisfaction) | 4.4/5 | 4.3/5 | 4.3/5 |
| Benefits - general enquiry, other change in circumstances, and evidence upload | 4.3 (increased satisfaction) | 4.2/5 | 4.2/5 | 4.1/5 |
| Benefits - notional income | 5 (increased satisfaction) | 3.9/5 | 5/5 | 5/5 |
| Benefits - backdated benefit request | 5 (increased satisfaction) | 4.2/5 | 5/5 | 5/5 |
| Benefits - overlapping benefit request | 4.3 (decreased satisfaction) | 5/5 | 4.8/5 | 4.9/5 |
| Benefits - self-employed | 4.1 (increased satisfaction) | 3.3/5 | 4.8/5 | 4.8/5 |
| Benefits - extended payment period claim (starting work) | 4.3 (decreased satisfaction) | 4.7/5 | 4.3/5 | 4.3/5 |
| Council Tax - severe mental impairment discount application | 4 (increased satisfaction) | 3.6/5 | 4/5 | 4/5 |
| Council Tax - student exemption application | 4.2 (no change) | 4.2/5 | 4.3/5 | 4.3/5 |
| Council Tax online payment | 5 (increased satisfaction) | 4.5/5 | 4.6/5 | 4.6/5 |
| Revenues - general enquiry, other change in circumstances, and evidence upload | 4.2 (increased satisfaction) | 3.7/5 | 3.9/5 | 3.9/5 |
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