| Criteria | Target | 1 Apr 2023 - 30 Nov 2023 | 1 Apr 2022 - 31 Mar 2023 | 1 Apr 2021 - 31 Mar 2022 | 1 Apr 2020 - 31 Mar 2021 |
| New claims - Housing Benefit | 26 days | 22.74 days | 25.37 days | 23.73 days | 20.20 days |
| New claims - Housing Benefit / Council Tax Reduction | 30 days | 21.51 days | 27.78 days | 23.25 days | 23.24 days |
| Changes in circumstances - Housing Benefit | 13 days | 5.59 days | 4.08 days | 5.78 days | 3.09 days |
| Changes in circumstances - Housing Benefit / Council Tax Reduction | 17 days | 4.95 days | 4.37 days | 5.16 days | 3.73 days |
|
Housing Benefit overpayments |
30% | 17.08% | 20.01% | 20.53% | 18.04% |
|
Council Tax collection |
94.30% | 70.07% | 92.81% | 91.42% | 92.58% |
| Business Rates collection | 96.30% | 73.49% | 96.99% | 98.37% | 98.59% |
Home Benefits and support Our performance Performance against our targets
Revenues and Benefits performance
- Our performance
- Performance against our targets
- Customer feedback on our services
- Customer feedback on our online forms
- Resident and Business Support Customer Charter