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Freedom of Information

Freedom of Information (FOI)

Under the Freedom of Information Act 2000, anyone can make a request to the council for information, and they must be:

  • informed of whether the council holds that information
  • supplied with that information (subject to exemptions) within 20 working days following receipt of the request.

Before making a request, you must check that:

  • the information isn't already available anywhere on this website. The open data section may contain the information you need. You can also use the search function, A-Z of services, or browse the site to find the information.
  • the information isn't contained in our publication scheme.

Setting out your request

Your request should clearly set out the information you want.

Be clear: if we aren't sure what you want, we'll have to ask you for further clarification, which will delay your request.

Be precise: in some cases your request may be refused if it would be too expensive or time consuming for us to deal with.

Don't ask for opinions: Freedom of Information disclosures only apply to factual information we hold - describing something is a matter of opinion or interpretation, and isn't classed as information held.

Say how you'd prefer to receive the information: for example, electronically or as a hard copy (if available).

Examples of FOI requests

Good examples Bad examples

How much did the council spend on refurbishing its offices in the financial year 2010/11?

Please send me information on the refurbishment of the office.

Please send me your policies and internal guidelines on customer services, and a copy of your complaints procedure.

Why does the council seem to think it is acceptable to treat its customers badly?

Make a request

Please read the guidance notes before making a request.

To make a request, you can:

Information Requests Team
Middlesbrough Council
Strategy, Information and Governance
PO Box 500
Civic Centre

If you have any queries before you submit your information request, please contact the Information Requests Team on 01642 729696 or 01642 729698.

Personal information

You should not use a Freedom of Information request to find out what personal information the council holds about you. You'll need to use a Subject Access Request form, available under the Data Protection Act 1998. This request is also subject to certain exemptions.

There are two ways to complete the form:

If your request is for CCTV footage, a list of all of our CCTV camera locations is available on the security and surveillance page. All data from the CCTV system is stored for a maximum of 28 days. If your request is for any of your personal data captured by our CCTV systems:

Please make sure you send your form to the right address, as listed above.

Find out more about Subject Access Requests on the your data protection rights page.

Outcome of your request

If you're not happy with the outcome of your request, you can ask for an internal review within 40 days of receiving the response.

Internal reviews will be carried out by the Governance and Information Manager, who will not have been involved in your initial request. A response will be provided within 20 working days, or 40 working days in exceptional circumstances.

To request an internal review, please email or write to:

Ann-Marie Johnstone
Legal and Governance 
Governance and Information Manager
Strategy, Information and Governance
PO Box 500
Civic Centre

To find out more about FOIs, you can read the Public Information and Requests Policy.