If you don't know how or on what day of the week you should put your bins out for collection, or if you'd like to purchase a new wheeled bin, contact the Environment Services contact centre on 01642 726001.
If someone offers to take away your waste, you must ensure they're a registered waste carrier and ask them to produce proof. If they can't provide proof then it's against the law to employ them. Waste given to illegal carriers often ends up fly tipped, and if the waste is traced back to you then you could be prosecuted, risking a maximum £5,000 fine.
You can find the details of registered waste carriers by visiting the Environment Agency website or calling 08708 506506.