Contact us

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You may be able to get help or find the answer to your question by searching on our website. Please make sure you've looked for the information you need before contacting us.

Using our website, you can report problems, make payments, apply for benefits, and lots more common tasks, at any time and on any day, rather than waiting for the phone lines or Customer Centre to open.

General enquiries

You may be able to get help or find the answer to your question by searching on our website before you contact us.

Phone: 01642 245432 (Monday to Thursday, 8:30am to 5pm, and Friday, 8:30am to 4:30pm)

Online via Twitter: @mbrocouncil

In person: The Customer Centre at Middlesbrough House is open 8:30am to 4:30pm (Monday to Thursday), and 8:30am to 4pm (Friday). For sat-nav use TS1 2RH.

Post: Middlesbrough Council, PO Box 500, Middlesbrough, TS1 9FT

Compliments, comments and complaints

If you want to make a complaint, pay us a compliment, or give us feedback, you can use the complaints and feedback form.

Contact a specific team

You may be able to find the answer to your question or make a payment or application online, so please search on our website before you contact us.

Below are contact details for some of the most frequently-contacted council departments. Please note, many teams experience high numbers of calls from residents, so your call may be placed into a queue before it's answered.

Bins and rubbish
Find out when your bin will be collected. Report a missed bin collection. Report fly tipping. Get a large item of rubbish collected (bulky waste collection). Alternatively you can phone 01642 726001.
Business Rates
Find details about paying Business Rates and claiming exemptions. Do you need to provide evidence or ask a question about your Business Rates account? Use the revenues enquiry form. Phone: 01642 726006 Email: ndr@middlesbrough.gov.uk Having trouble getting through? Our busiest time for phone calls is between 10am and 4pm. If you're able to call between 8am and 10am, or 4pm to 5pm, our lines are less busy and you'll usually get a quicker response. To arrange payment of business rates by Direct Debit, please call: 01642 726006 To pay business rates by debit card, please call the 24 hour payment line on: 01642 726726
Council Tax
Find details about Council Tax accounts, including property banding, discounts, or what to do if you have difficulties paying your bill. Do you need to provide evidence or ask a question about your Council Tax account? Use the revenues enquiry form. To arrange payment of Council Tax by Direct Debit, call: 01642 726006 Having trouble getting through? Our busiest time for phone calls is between 10am and 4pm. If you're able to call between 8am and 10am, or 4pm to 5pm, our lines are less busy and you'll usually get a quicker response. To pay Council Tax by debit card, call the 24 hour payment line: 01642 726726 For other enquiries, call 01642 726006.
Environment services
Report an environmental problem online. Street cleaning, road and pavement repairs, graffiti removal, street lighting, litter, fly tipping, abandoned vehicles, noisy neighbours, housing, stray dogs and trees. Phone: 01642 726001
Freedom of Information (FOI)
Make an FOI request using the online FOI request form. Phone: 01642 729696 or 01642 729698
Housing Benefit and Council Tax Reduction
Claim Housing Benefit and Council Tax Reduction online. Do you need to provide evidence or ask a question about your Housing Benefit and/or Council Tax Reduction claim? Use the benefits enquiry form. Phone: 01642 726006 Having trouble getting through? Our busiest time for phone calls is between 10am and 4pm. If you're able to call between 8am and 10am, or 4pm to 5pm, our lines are less busy and you'll usually get a quicker response.
Needles
Report discarded needles using the online form. Phone: 01642 726001 For drug exchange information, contact Lifeline on 01642 225479.
Press and media
Angus Hoy Communications Manager Phone: 01642 729502 Email: angus_hoy@middlesbrough.gov.uk Andrew Pain Senior Communications Officer Phone: 01642 729503 Email: andrew_pain@middlesbrough.gov.uk
School admissions
Find details about school admissions. Phone: 01642 201890 Email: schooladmissions@middlesbrough.gov.uk
School details
Find details about schools in Middlesbrough.
Social care (adult)
Email: adultaccessteam@middlesbrough.gov.uk Phone: 01642 065070 Minicom: 01642 726980 Out of hours phone: 01642 524 552 Minicom: 01642 602346 Find out about reporting an adult safeguarding concern
Social care (children)
Phone: 01642 726004 Email: MiddlesbroughMACH@middlesbrough.gov.uk Out of hours phone: 01642 524 552 Report child abuse or neglect (members of the public) Find out about reporting a child safeguarding concern (professionals)
Subject Access Request
Download a Subject Access Request form online.
Universal Credit
You’ll need to contact the government for everything to do with Universal Credit, including how much you’re paid, when you’re paid, if your circumstances have changed, why your payments have been stopped, and any complaints. Universal Credit helpline Phone: 0800 328 5644 Make a complaint about Universal Credit.
Website feedback
You can submit feedback about the council website by emailing us. If your feedback is about a specific page, please make sure to tell us which page it is. Email: digital@middlesbrough.gov.uk Please note, the address above is only for submitting feedback about the website. It is not a customer service email address. Any enquiries not relating to the website will be deleted and not forwarded on. Please do not send us confidential information. If you can't find the right contact details on this page or elsewhere on the website, please call the general enquiry number (01642 245432). You can also see a list of council-owned social media accounts.