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Contact us

General enquiries

You may be able to get help or find an answer to your query through this website.

Phone: 01642 245432 (Monday to Thursday, 8.30am to 5pm, and Friday, 8.30am to 4.30pm)

Online: @mbrocouncil

In person: Middlesbrough House reception is open Monday to Thursday, 8.30am to 4.30pm, and Friday, 8.30am to 4pm.
Please note, Middlesbrough House will be closed for refurbishment from Monday 9 January 2017.

Post: Middlesbrough Council, PO Box 500, Middlesbrough, TS1 9FT

Environment services

Report an environmental problem online.

Refuse collection, wheelie bins, street cleaning, road and pavement repairs, graffiti removal, street lighting, litter, fly tipping, abandoned vehicles, noisy neighbours, housing, stray dogs and trees.

Phone: 01642 726001

Social care
Phone: 01642 726004
Minicom: 01642 726980

Out of hours telephone: 08702 402994
Minicom: 01642 602346

Child safeguarding concern

Adult safeguarding concern

For children's services email 

Council Tax

Find details about Council Tax accounts, including property banding, discounts, or what to do if you have difficulties paying your bill.

To arrange payment of Council Tax by Direct Debit, call: 01642 726030

To pay Council Tax by Debit card, call the 24 hour payment line: 01642 726726

For other enquiries, call 01642 726007.

Business Rates

Find details about paying business rates and claiming exemptions.

Phone: 01642 726007

To arrange payment of business rates by Direct Debit, please call: 01642 726030

To pay business rates by debit card, telephone the 24 hour payment line on: 01642 726726

Housing benefit/Council Tax reduction

You can claim housing benefit/Council Tax reduction online.

Phone: 01642 726005

Needles disposal and exchange

You can report discarded needles using the online form.

Phone: 01642 726001

For drug exchange information, contact Lifeline on 01642 225479.

School information

Find details about schools in Middlesbrough.

School admissions

Find details about school admissions.

Phone: 01642 201890

Media and press enquiries

Angus Hoy
Senior Press Officer
Phone: 01642 729502

Andrew Pain
Press Officer
Phone: 01642 729503

Digital team

You can submit feedback about the council website by clicking 'Rate this page' on the right of your screen.

You can also see a list of council-owned social media accounts.


Compliments, comments and complaints

If you want to make a complaint, pay us a compliment, or give us feedback, you can do this using the online form.

  • New to Grove Hill Community Hub, FREE Tai Chi sessions. Fridays from 12-1pm, suitable for all abilities and everyon…
    20 hours 27 min ago
  • 2/2 We expect the fault to be fixed by Tuesday 4 April. Apologies for any inconvenience caused.
    1 day 22 hours ago
  • 1/2 The option to set up a Direct Debit to pay Council Tax is currently unavailable. Please call 01642 726030 & hold to speak to an advisor.
    1 day 22 hours ago