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Contact us

You may be able to get help or find the answer to your query through this website. Please ensure you've looked here for the information you need before contacting us.

Using this website, you can report problems, make payments, update your personal information with the Benefits or Council Tax service, and many more common tasks, at any time and on any day, rather than waiting for the phone lines or Customer Centre to open.

Please note, the 'Rate this page' function should only be used to supply feedback on aspects of the website, such as broken links and incorrect information. It shouldn't be used for general queries or complaints about council services.

General enquiries

You may be able to get help or find the answer to your query through this website.

Phone: 01642 245432 (Monday to Thursday, 8.30am to 5pm, and Friday, 8.30am to 4.30pm)

Online: @mbrocouncil

In person: The Customer Centre at Middlesbrough House is open 8.30am to 4.30pm (Monday to Thursday), and 8.30am to 4pm (Friday). For sat-nav use TS1 2RH

Post: Middlesbrough Council, PO Box 500, Middlesbrough, TS1 9FT

Compliments, comments and complaints

If you want to make a complaint, pay us a compliment, or give us feedback, you can do this using the online form.


You may be able to get help or find the answer to your query through this website. Please ensure you've looked here for the information you need before contacting us.

Below are contact details for some of the most frequently contacted council departments. Please note, many of these departments experience high numbers of calls from residents, and as a result you may be placed into a queue before your call is answered. 

Business rates

Find details about paying business rates and claiming exemptions.

Phone: 01642 726007
Email: ndr@middlesbrough.gov.uk

To arrange payment of business rates by Direct Debit, please call: 01642 726030

To pay business rates by debit card, please call the 24 hour payment line on: 01642 726726

Council Tax

Find details about Council Tax accounts, including property banding, discounts, or what to do if you have difficulties paying your bill.

To arrange payment of Council Tax by Direct Debit, call: 01642 726030

To pay Council Tax by Debit card, call the 24 hour payment line: 01642 726726

For other enquiries, call 01642 726007.

Environment services

Report an environmental problem online.

Refuse collection, wheelie bins, street cleaning, road and pavement repairs, graffiti removal, street lighting, litter, fly tipping, abandoned vehicles, noisy neighbours, housing, stray dogs and trees.

Phone: 01642 726001

Housing Benefit and Council Tax Reduction

You can claim Housing Benefit and Council Tax Reduction online.

Phone: 01642 726005

Needles

You can report discarded needles using the online form.

Phone: 01642 726001

For drug exchange information, contact Lifeline on 01642 225479.

Press and media

Angus Hoy
Senior Press Officer
Phone: 01642 729502
Email: Angus_Hoy@middlesbrough.gov.uk

Andrew Pain
Press Officer
Phone: 01642 729503
Email: Andrew_Pain@middlesbrough.gov.uk

School admissions

Find details about school admissions.

Phone: 01642 201890
Email: admissions@cfl.mgrid.org.uk

School details

Find details about schools in Middlesbrough.

Social care

Email: socialservices@middlesbrough.gov.uk
Phone: 01642 726004
Minicom: 01642 726980

Out of hours telephone: 08702 402994
Minicom: 01642 602346

Child safeguarding concern

Adult safeguarding concern

For children's services email firstcontact@middlesbrough.gcsx.gov.uk

Website

You can submit feedback about the council website by clicking 'Rate this page' on the right of your screen.

You can also see a list of council-owned social media accounts.

Email: digital@middlesbrough.gov.uk